Careers at First Due

Re-imagine Public Safety with First Due

Enabling First Responders around the United States with the technology that will move communities into the future isn't easy - our team needs someone just like you to make it a reality. Join us as we re-imagine public safety.

Career Opportunities

Apply by clicking the link below and completing First Due's application form.

Sales Development Representative

Location

-

North America / Remote

As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

Your Role as a First Due SDR Means:
  • Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
  • Working in a growing team-based environment with Sales Personnel in New York and around the United States.
  • Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
  • Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
  • Training one-on-one with the First Due Team - executives, sales and marketing.
  • Preparing you for a future as part of the First Due Marketing or Sales Team.
Your Qualifications & Experience:

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.

You Also Have:
  • A four-year degree from an American University.
  • At least 1 year's worth of Sales Development or Sales experience.
  • Cold called before.
  • Demonstrated excellent written, verbal and social media communication and interpersonal skills.
  • Demonstrated strong leadership abilities.
  • Have a track record of meeting or exceeding goals.
  • Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
  • Some type of connection to First Responders (nice to have).
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare benefits and other perks.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.
We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.

Product Manager

Location

-

United States (Remote)

First Due’s cutting-edge Fire and EMS software solution provides an end-to-end platform for hundreds of Fire and EMS agencies across North America. We’re searching for an empathetic and organized product manager to shepherd our modules as we continue to grow and develop.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Role as a Product Manager

• Defining product strategy and roadmap across the entire platform

• Working with the Director of Product Management and the Design team to build and deliver prioritized features

• Partnering with the Development team closely from concept to release

• Providing knowledge and expertise with respect to the competitive landscape

• Aligning closely with Sales and Client Success teams during new product development to provide demos to customers and prospects

• Helping establish module pricing to meet revenue and profitability goals

• Collaborating with the Design and Marketing teams to develop sales tools and collateral

• Briefing and training the Sales and Client Success teams on new features and enhancements

• Organizing, prioritizing, and communicating product enhancements to the Development team

Your Qualifications & Experience:

• Experience in Public Safety software or operations

• Experience working collaboratively with Sales, Client Success, and Development teams

• Ability to work with customers, understanding their needs and preemptively delivering solutions

• Knowledge of project management tools

• Excellent written and verbal communication skills

• Highly detail oriented and skilled in managing multiple responsibilities

• Motivated and proactive in creating and improving processes and workflows

• Strong analytical and critical thinking skills

Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Senior PHP Software Developer

Location

-

Hyderabad, Telangana - India

The First Due platform is a SaaS data aggregation, visualization, and mobile response solution, which helps emergency response agencies to respond more effectively to incidents of all kinds. First Due is starting a new development center at Hyderabad, India and looking for core team members for the development of First Due platform.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

What you’ll do as a First Due Senior PHP Software Developer:
  • Core product development, enhancement, maintenance, feature expansion, test and critical issue management
  • Centered on front and back-end development utilizing PHP, CSS, HTML, and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.
  • Full-Stack Software Developer to help transform cutting-edge fire service technology
  • Design of modules, Implementation of a robust set of services and APIs
  • Building reusable code and libraries for future use
Your Qualifications & Experience:
  • You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.
What you’ll bring to First Due:
  • Overall 7+ years of experience
  • 5 + PHP using Yii or similar
  • Full stack development
  • In depth working knowledge in JavaScript using Vue.js
  • In depth understanding with SQL
  • Working knowledge: PostgreSQL/ MySql , GitHub
  • Agile development methodology
  • Significant contribution Web development and backend development
  • Work independently with good communication skills
  • Project lifecycle understanding
  • Leading a small team is preferred but not mandatory
Other Information:
  • This is in-person position
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Senior Backend Developer

Location

-

United States (Remote)

The role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around back-end development utilizing PHP and SQL in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Qualifications & Experience:
  • 5 years of experience
  • Experience with PHP using Yii or similar
  • Experience with SQL PostgreSQL
  • Experience with GitHub
  • Experience with agile development methodology
Other Information:
  • This is a remote position
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Client Success Account Manager - Canada

Location

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Canada

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

The Role:
  • Managing and developing long-term relationships with our public safety customers across Canada.  
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying upsell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

  • +5 years of public safety experience in Canada  
  • Technical experience managing or implementing software platforms
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Strong organizational and time management abilities
  • Have a track record of meeting or exceeding goals.
  • Located in Canada.
  • A bachelors or associates degree is preferred
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Client Success Account Manager

Location

-

West Coast

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

The Role:
  • Managing and developing long-term relationships with our public safety customers across North America.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying upsell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

  • +5 years of public safety experience
  • Technical experience managing or implementing software platforms
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Strong organizational and time management abilities
  • Have a track record of meeting or exceeding goals.
  • Located in the Northeast
  • A bachelors or associates degree is preferred
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Client Success Account Manager - Northeast

Location

-

United States (Remote)

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as an Account Manager Means:
  • Managing and developing long-term relationships with our public safety customers across North America.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying upsell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Your Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:

  • +5 years of public safety experience
  • Technical experience managing or implementing software platforms
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Strong organizational and time management abilities
  • Have a track record of meeting or exceeding goals.
  • Located in the Northeast
  • A bachelors or associates degree is preferred
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Implementation Manager

Location

-

North America / Remote

The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Key Responsibilities:
  • Manage implementation of customers from contract to launch
  • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations
  • Develop project plans, track progress, and monitor roadblocks during implementation phase
  • Coordinate with partners and other organizations
  • Document data requirements and process workflows
  • Report regularly on status of implementations and potential issues
  • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements
Key Qualifications & Experience:
  • Minimum 3 years of Software Implementation project management experience
  • Knowledge of project management tools
  • Excellent written and verbal communication skills
  • Highly detail oriented
  • Motivated and proactive in creating and improving processes and workflows
  • Strong analytical and critical thinking skills
  • Good to have: Familiarity with SQL
  • Good to have: Experience with Fire and EMS agency software solutions

Start the Application Process Now!

Apply to Join The First Due Team