As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
• Working in a growing team-based environment with Sales Personnel in New York and around the United States.
• Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
• Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
• Training one-on-one with the First Due Team - executives, sales and marketing.
• Preparing you for a future as part of the First Due Marketing or Sales Team.

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.

• A four-year degree from an American University.
• At least 1 year's worth of Sales Development or Sales experience.
• Cold called before.
• Demonstrated excellent written, verbal and social media communication and interpersonal skills.
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
• Some type of connection to First Responders (nice to have).

• This is a remote only position.
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare benefits and other perks.
• We're focused on your career growth and helping you expand into the types of work you're best at.

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Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due is looking for the content marketing anchor of our growing business unit. As a content marketer at First Due, you will engage with the most critical elements of the First Due platform using a multi-threaded approach to engage current and future Fire and EMS customers across North America.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during, and after an incident - ultimately leading to better decisions and a safer community.

• Create compelling product explainer videos in partnership with Client Success, Product Development and Sales Teams
• Craft blog content to drive interest and awareness for the First Due product with SEO data and intelligence
• Develop and publish explainer guides to encourage lead conversion
• Work with Sales, Solutions Consulting and Marketing to develop content in a number of mediums oriented for the latter stages of a sales cycle
• Track the efficacy and performance of marketing content as it is deployed in the field
• Experiment with new ideas and new ways of exposing the First Due platform. Creativity is a must.

• A wealth of experience using Fire RMS software (First Due highly preferred)
• Proficiency with video capture and production platforms such as Adobe Premier Pro and Camtasia
• Experience publishing written content with an emphasis on Lead Generation/ SEO
• Knowledge of project management tools and philosophy
• Excellent written and verbal communication skills
• Highly detail-oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due is looking for an experienced social, email, and community marketer to help our company scale into our next phase of communicating with the Fire & EMS market. This role takes on a subset of different, yet interconnected responsibilities and merges technical ability with tight collaboration from Product and Content marketing to help develop the public face of First Due.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during, and after an incident - ultimately leading to better decisions and a safer community.

• Own the campaign calendar – strategize and structure when social and email campaigns are deployed to our market.
• Collaborate with in-house design to deliver amazing content to audiences over the Social and email channels
• Assist in campaign creation, including email build, list segmentation, journey setup, and tracking.
• Build ongoing strategies to optimize email/nurture performance and conversions, including segmentation and automation testing.
• Generate brand awareness and product interest through the creative use of social content
• Monitor industry trends and competitor positioning to develop differentiated marketing materials.
• Design content that piques interest and encourages customer engagement.
• Aid in the management of the First Due User group along with Client Success and Product Teams

• Experience with an email marketing platform such as Mailchimp, SendIn Blue, etc.
• Experience with Social Media Marketing Software such as HubSpot  
• Knowledge of project management tools and philosophy
• Excellent written and verbal communication skills
• Highly detail-oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due is looking for the newest member of our in-house marketing design organization. You will join a team of experienced professionals with a diverse set of creative skills – from branding to video production, document creation, web-design and so much more.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during, and after an incident - ultimately leading to better decisions and a safer community.

• Work hand in hand with Marketing, Sales and Product teams to deliver on content goals
• Web Design – Make your vision a reality with a close partnership with dedicated web development
• Collateral Design -  white papers, research reports, case studies, and editorial content for use in demand generation campaigns
• Trade Show Design – create graphics for booth signage at trade show and conference events
• PowerPoint presentations – creation, editing, re-templating
• Promotional items – ensure proper branding applied to promo items and prepare files for production
• Sales collateral – work with Sales Enablement and Product Management to update and create product selling material for the sales staff
• So Much More – First Due Marketing designers focus on delivering value in every facet of the business in every corner of the First Due operation.

• A portfolio of work for a SAAS business or other Digital Marketing led endeavor
• Experience using Figma
• Proficiency with video capture and production platforms such as Adobe Premier Pro and Adobe After Effects
• Experience with the Microsoft Office Suite including PowerPoint, Word and Excel

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due is looking for a new member of our Marketing Operations team. This role will be a crucial part of helping our team scale and continue to deploy industry-leading marketing practices to the Fire & EMS market in North America.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during, and after an incident - ultimately leading to better decisions and a safer community.

• Assist in onloading content to First Due’s Webflow CMS
• Collaborate with Events, Sales, Support, and Implementation to implement custom or sales- specific landing pages on the First Due and Community Connect websites
• Deploy custom brand asset packages for customers using the First Due Community Connect platform
• Coordinate with the First Due marketing team’s project managers and technical integration specialist to deploy and finalize marketing programs.

• English competency is critical (near fluency preferred)
• Experience or knowledge of web CMS platforms
• Knowledge of project management tools and philosophy
• Excellent written and verbal communication skills
• Highly detail-oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due is looking for an experienced Public Safety professional to help encourage millions of residents nationwide to aid in their own health and life safety. As a First Due Community Connect Content Specialist, you will be the backbone of Community Connect content packages utilized by hundreds of programs around the US and Canada.

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First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during, and after an incident - ultimately leading to better decisions and a safer community.

• Own Community Connect content from inception to deployment.
• Develop social media, print, video and other media to enable First Due Community Connect enabled agencies to get more community sign-ups and encourage adoption of the platform.
• Collaborate with in-house design to deliver amazing content to audiences over any channel.
• Develop best practices guides and field strategies for community engagement and content deployment to maximize platform effectiveness.

• Public Safety or PIO Experience preferred

• Knowledge of project management tools and philosophy
• Excellent written and verbal communication skills
• Highly detail-oriented and skilled in managing multiple responsibilities
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills

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Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

First Due’s cutting-edge Fire and EMS software solution provides an end-to-end platform for hundreds of Fire and EMS agencies across North America. We’re searching for an empathetic and organized product manager to shepherd our modules as we continue to grow and develop.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

• Defining product strategy and roadmap across the entire platform

• Working with the Director of Product Management and the Design team to build and deliver prioritized features

• Partnering with the Development team closely from concept to release

• Providing knowledge and expertise with respect to the competitive landscape

• Aligning closely with Sales and Client Success teams during new product development to provide demos to customers and prospects

• Helping establish module pricing to meet revenue and profitability goals

• Collaborating with the Design and Marketing teams to develop sales tools and collateral

• Briefing and training the Sales and Client Success teams on new features and enhancements

• Organizing, prioritizing, and communicating product enhancements to the Development team

• Experience in Public Safety software or operations

• Experience working collaboratively with Sales, Client Success, and Development teams

• Ability to work with customers, understanding their needs and preemptively delivering solutions

• Knowledge of project management tools

• Excellent written and verbal communication skills

• Highly detail oriented and skilled in managing multiple responsibilities

• Motivated and proactive in creating and improving processes and workflows

• Strong analytical and critical thinking skills

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

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The First Due platform is a SaaS data aggregation, visualization, and mobile response solution, which helps emergency response agencies to respond more effectively to incidents of all kinds. First Due is starting a new development center at Hyderabad, India and looking for core team members for the development of First Due platform.

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

• Core product development, enhancement, maintenance, feature expansion, test and critical issue management
• Centered on front and back-end development utilizing PHP, CSS, HTML, and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.
• Full-Stack Software Developer to help transform cutting-edge fire service technology
• Design of modules, Implementation of a robust set of services and APIs
• Building reusable code and libraries for future use

• You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.

• Overall 7+ years of experience
• 5 + PHP using Yii or similar
• Full stack development
• In depth working knowledge in JavaScript using Vue.js
• In depth understanding with SQL
• Working knowledge: PostgreSQL/ MySql , GitHub
• Agile development methodology
• Significant contribution Web development and backend development
• Work independently with good communication skills
• Project lifecycle understanding
• Leading a small team is preferred but not mandatory

• This is in-person position
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
• First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
• We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

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Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

The role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around back-end development utilizing PHP and SQL in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

• 5 years of experience
• Experience with PHP using Yii or similar
• Experience with SQL PostgreSQL
• Experience with GitHub
• Experience with agile development methodology

• This is a remote position
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
• First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
• We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

‍Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

• Managing and developing long-term relationships with our public safety customers across Canada.  
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying upsell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

• +5 years of public safety experience in Canada  
• Technical experience managing or implementing software platforms
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
• Demonstrated excellent written, verbal communication and interpersonal skills
• Strong organizational and time management abilities
• Have a track record of meeting or exceeding goals.
• Located in Canada.
• A bachelors or associates degree is preferred

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

• Managing and developing long-term relationships with our public safety customers across North America.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying upsell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

• +5 years of public safety experience
• Technical experience managing or implementing software platforms
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
• Demonstrated excellent written, verbal communication and interpersonal skills
• Strong organizational and time management abilities
• Have a track record of meeting or exceeding goals.
• Located in the Northeast
• A bachelors or associates degree is preferred

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

• Managing and developing long-term relationships with our public safety customers across North America.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying upsell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:

• +5 years of public safety experience
• Technical experience managing or implementing software platforms
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
• Demonstrated excellent written, verbal communication and interpersonal skills
• Strong organizational and time management abilities
• Have a track record of meeting or exceeding goals.
• Located in the Northeast
• A bachelors or associates degree is preferred

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.