Careers at First Due

Re-imagine Public Safety with First Due

Enabling First Responders around the United States with the technology that will move communities into the future isn't easy - our team needs someone just like you to make it a reality. Join us as we re-imagine public safety.

Career Opportunities

Apply by clicking the link below and completing First Due's application form.

Account Executive

Location

-

North America / Remote

The Account Executive role is a hunter role working directly with customers and partners across Fire, EMS and Office of Emergency Management agencies. Your focus will be prospecting and driving new business in your territory. You will receive significant support internally from Sales, Marketing and Product teams in a collaborative fast paced start-up environment.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

Key Responsibilities:
  • Prospect and develop new relationships with public safety professionals and partners.
  • Build & maintain a high-performance sale pipeline, manage efficient & professional sales cycles and close contracts.
  • Lead discovery with agencies on their needs and present innovative new strategies to transform pre-incident planning, mobile response and community engagement into thriving components of their organization.
  • Travel to customer sites and attend trade shows.
  • Foster a professional sales culture of mutual benefit to both First Due and the customer.
  • Maintain current understanding of public safety industry including software ecosystem, trends, performance indicators, competitive landscape and business practices.
Key Qualifications & Experience:
  • 3+ years of Public Safety software experience (preferably in Fire or Emergency Management).
  • Strong organization & communication skills with both customers and internal teams.
  • 3+ years of solution selling, presenting to large customer groups and negotiation.
  • Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.
  • Collaborative approach to working with marketing, product and customer success teams.
  • Proficient with CRM, Microsoft Office and collaboration tools such as Slack.
  • Proven track record of achieving or exceeding quota goals.

Solutions Consultant

Location

-

North America / Remote

First Due is seeking a tech-savvy Sales Engineer to join our growing team. As a First Due Solutions Consultant you will be responsible for partnering with Sales Representatives through discovery, demonstration, and handover to the deployment team. This role requires ability to demonstrate complex software, while still utilizing sales best practices.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management and Response, First Due is transforming Fire Departments through next generation technology and innovation.

Your Role as a Solutions Consultant Means:
  • Lead discovery sessions with prospective customers to understand their needs
  • Prepare and hold product demonstrations to prospects and customers
  • Answer technical prospect questions through-out an evaluation
  • Partner with the sales team throughout the sales process
  • Work with Product Managers to learn new products and features as they are released
  • Learn and apply demonstration and discovery best practices
  • Run scoping sessions and provide guidance during pricing strategy calls
  • Assist with RFP and RFI responses.
Your Qualifications and Experience:
  • Experience demonstrating software solutions and answering technical questions
  • Worked directly with clients in the past
  • Strong presentation skills
  • Public safety (preferably Fire/EMS) background or knowledge
  • Demonstrated excellent written, verbal and social media communication / interpersonal skills.
  • Strong organizational and time-management abilities
  • Demonstrated strong leadership abilities.
  • Have a track record of meeting or exceeding goals.
  • Know how to use a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of business software.
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Sales Development Representative

Location

-

North America / Remote

As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

Your Role as a First Due SDR Means:
  • Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
  • Working in a growing team-based environment with Sales Personnel in New York and around the United States.
  • Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
  • Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
  • Training one-on-one with the First Due Team - executives, sales and marketing.
  • Preparing you for a future as part of the First Due Marketing or Sales Team.
Your Qualifications & Experience:

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.


You Also Have:
  • A four-year degree from an American University.
  • At least 1 year's worth of Sales Development or Sales experience.
  • Cold called before.
  • Demonstrated excellent written, verbal and social media communication and interpersonal skills.
  • Demonstrated strong leadership abilities.
  • Have a track record of meeting or exceeding goals.
  • Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
  • Some type of connection to First Responders (nice to have).
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare benefits and other perks.
  • We're focused on your career growth and helping you expand into the types of work you're best at.
We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.
We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.

Client Success Account Manager - Mountain West Region (Full Time or Part Time)

Location

-

Mountain West Region

First Due is seeking a tech-savvy Firefighter to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal Full Time candidate brings extensive experience from the Public Safety space. The ideal Part Time candidate is a motivated Firefighter looking to maximize their days off shift. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes, First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology aggregates of a myriad of data sources for every structure in a community, then provides intuitive planning, community engagement, and emergency response tools ensuring first-responders have access to the collected information during an incident.

Your Role as an Account Manager Means:
  • Managing and developing long-term relationships with our Public Safety customers across the United States.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying up-sell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers and Line-Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Your Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

You Also Have:
  • +5 years of firefighting experience.
  • Technical experience managing or implementing software platforms within your fire department.
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines.
  • Demonstrated excellent written, verbal communication and interpersonal skills.
  • Strong Organizational and Time-Management Abilities.
  • Demonstrated strong leadership abilities
  • Have a track record of meeting or exceeding goals.
  • A Bachelors or Associates Degree from a University is preferred.
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.
  • Daily Zoom meetings are often interrupted by the First Due dogs.

Client Success Account Manager - California (Full Time or Part Time)

Location

-

California

First Due is seeking a tech-savvy Firefighter to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal Full Time candidate brings extensive experience from the Public Safety space. The ideal Part Time candidate is a motivated Firefighter looking to maximize their days off shift. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes, First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology aggregates of a myriad of data sources for every structure in a community, then provides intuitive planning, community engagement, and emergency response tools ensuring first-responders have access to the collected information during an incident.

Your Role as an Account Manager Means:
  • Managing and developing long-term relationships with our Public Safety customers across the United States.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying up-sell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers and Line-Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Your Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

You Also Have:
  • +5 years of firefighting experience.
  • Technical experience managing or implementing software platforms within your fire department.
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines.
  • Demonstrated excellent written, verbal communication and interpersonal skills.
  • Strong Organizational and Time-Management Abilities.
  • Demonstrated strong leadership abilities
  • Have a track record of meeting or exceeding goals.
  • Located in California.
  • A Bachelors or Associates Degree from a University is preferred.
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.
  • Daily Zoom meetings are often interrupted by the First Due dogs.

Start the Application Process Now!

Apply to Join The First Due Team