Careers at First Due

Re-imagine Public Safety with First Due

Enabling First Responders around the United States with the technology that will move communities into the future isn't easy - our team needs someone just like you to make it a reality. Join us as we re-imagine public safety.

Career Opportunities

Apply by clicking the link below and completing First Due's application form.

Partner Manager – Public Safety / EMS

Location

-

United States / Remote

First Due is seeking a tech-savvy leader to work as a Partner Manager, building strategic relationships across the public safety space.  As a First Due Partner Manager, you will be responsible for identifying, vetting, and overseeing relationships with complementary organizations to present the best possible product and solution suites to our clients. The ideal candidate brings extensive experience in Sales, Account Management, and Public Safety.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, Training, Events, and Response, First Due is transforming fire departments through next generation technology and innovation.

Key Responsibilities:

This role serves as a liaison between First Due and our strategic business partners, building relationships and ensuring the partner relationship is mutually successful and First Due is proactively building growth opportunities. The successful candidate will:

  • Identify and vet new industry partners across the Fire & EMS space
  • Manage partner onboarding and recruiting process  
  • Shepherd partner relations through the sales process, building partner enablement tools, developing go-to-market plans and tracking relationship progress
  • Resolve questions and issues in the partner relationship
  • Lead partner communications, data management, and reporting
  • Drive virtual and in-person partner events  
  • Partnering with Account Executives, Solutions Consultants, and Product Managers to interpret customer requirements and deliver partner solutions
Your Qualifications & Experience:
  • 5+ years in AE or Account Management positions at a tech/SaaS company
  • Experience in the fire or public health/safety industry
  • Experience owning partner relationships, running meetings, negotiating partnerships, and building sales enablement tools
  • Bachelor's degree or relevant experience
  • Proactive with strong attention to detail
  • High written and verbal communication skills
You Also Have:
  • +5 years of firefighting/EMS experience
  • Technical experience managing or implementing software platforms within your fire department
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Experience in adult learning environments
  • Self-directed with strong organizational and time-management abilities
  • Ability to contribute and collaborate as member of a remote-based team
  • Project management experience
  • Demonstrated strong leadership abilities
  • A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
  • Experience creating knowledge base articles, release notes, video-based training, and other instructional content
  • Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
  • Ability to travel to deliver in-person customer training
  • A Bachelors or Associates Degree from an accredited college or university (preferred)
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Marketing Technology Manager

Location

-

Latin America / Remote

As a Marketing Technology Manager at First Due, you’ll enable powerhouse functionality and data to keep a world-class customer acquisition team moving in the right direction. We’re expanding our Marketing business unit with our very first data and automation specialist to take on the task of strategizing within, maintaining and innovating our most vital business processes.

About First Due:

First Due is re-imagining the software ecosystem used by Fire & EMS (Emergency Medical Services) throughout North America. Today, Fire Chiefs and their crews rely on a myriad of outdated and unreliable technologies to run their operations – leading to endless frustrations due to wasted effort when completing critical functions. With First Due, Fire & EMS agencies can run their entire operations in one place, meaning streamlined processes at HQ and safer, better-connected personnel at the time of response.

What you’ll do as a Marketing Technology Manager:
  • Maintain and build new features within a robust Zoho One CRM and business application environment including all module specific workflows and cross-module integration functionality.
  • Maintain and build new using First Due’s Zapier environment, linking over 30 business applications and processes with one-and other to form complex automation processes.
  • Leverage Zoho Analytics to create new environments to assess critical company data from a variety of sources and business applications.
  • Partner with Web Development to utilize custom code within First Due’s Webflow environment to achieve new functions and help web development manage embedded scripts and data collection modules within the First Due website.  
  • Partner with product development and customer success to maintain and scale real-time product user contact database.  
  • When needed, assist team members with support-related tasks related to the ZohoCRM and Microsoft Office 365 environment.  
Your Qualifications & Experience:
  • 2+ Years' experience with Zoho, Salesforce, Dynamics CRM or similar CRM application.  
  • 2+ Years' experience with Zapier, Make (Integromat), Tray.io, SnapLogic or similar no-code or low-code business integration solution.  
  • Experience with Microsoft Excel.
  • Experience with Microsoft PowerBI and Power Automate
  • Experience with JavaScript
  • Experience with Python
  • Experience with agile project management methodology
Other Information:
  • High-level English proficiency is vital to this role as you will be collaborating with team members in the United States.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Product Marketing Specialist

Location

-

North America / Remote

As a Product Marketing Specialist at First Due, you’ll create the strategy and resources driving some of the most beneficial changes Fire & EMS have seen in decades. We’re hiring our first Product Marketing role to take on the task of communicating through the most valuable content we produce with decision markers in need of a better choice for their most vital software needs.

About First Due:

First Due is re-imagining the software ecosystem used by Fire & EMS (Emergency Medical Services) throughout North America. Today, Fire Chiefs and their crews rely on a myriad of outdated and unreliable technologies to run their operations – leading to endless frustrations due to wasted effort when completing critical functions. With First Due, Fire & EMS agencies can run their entire operations in one place, meaning streamlined processes at HQ and safer, better-connected personnel at the time of response.

What you’ll do as a First Due Product Marketing Specialist:
  • Develop a deep understanding of the Fire & EMS industry software ecosystem including the status-quo and how it relates to First Due’s vision and expansion.
  • Stay up-to-date on competitors and where we win to inform better actions and resource production.
  • Help lead go-to-market positioning and messaging development in partnership with Product, Sales, Client Success, Training, Marketing Design teams, and more.
  • Work with First Due’s partner ecosystem to leverage the key features of vital integration functionality.
  • Create fresh resources and content for use at every stage in the sales cycle – this can mean game changing videos for use with accounts in consideration of First Due, one-pagers describing key features for newly inbounded accounts, thoughtful landing pages that separate First Due’s technology from the pack, and more.
  • Host and moderate webinars with newly acquainted Fire Agencies and current customers looking to expand their footprint of First Due software within their workflows.
  • Develop effective, repeatable processes to help the marketing team spearhead awareness stage content releases in the form of social media, videos, webinar topics, etc.
  • Build new workflows to track and measure the performance of all product marketing initiatives.
Your Qualifications & Experience:
  • You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.
What you’ll bring to First Due:
  • 3+ years' experience of product marketing experience, ideally in B2B SaaS/software in a high-growth startup environment. Public Safety or related industry experience preferred.
  • A track record of developing technical and non-technical customer-centric marketing materials
  • Compelling storytelling skills with excellent written and verbal communication skills
  • Data-driven insights and strategies to increase performance
  • Stamina, determination, and creativity needed to adapt to constantly changing work environment
  • The self-motivated ability to accomplish time-sensitive goals through prioritization, collaboration, and creative problem-solving.
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Sales Development Representative

Location

-

North America / Remote

As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

Your Role as a First Due SDR Means:
  • Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
  • Working in a growing team-based environment with Sales Personnel in New York and around the United States.
  • Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
  • Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
  • Training one-on-one with the First Due Team - executives, sales and marketing.
  • Preparing you for a future as part of the First Due Marketing or Sales Team.
Your Qualifications & Experience:

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.


You Also Have:
  • A four-year degree from an American University.
  • At least 1 year's worth of Sales Development or Sales experience.
  • Cold called before.
  • Demonstrated excellent written, verbal and social media communication and interpersonal skills.
  • Demonstrated strong leadership abilities.
  • Have a track record of meeting or exceeding goals.
  • Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
  • Some type of connection to First Responders (nice to have).
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare benefits and other perks.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.
We have no roles right now in this category. Submit your information and we will be in contact as soon as a new role opens up.

Trainer / Content Developer

Location

-

United States / Remote

First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due’s full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech. This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States. We're focused on your career growth and helping you expand into the types of work you're best at.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Key Responsibilities:
  • Delivering exceptional customer service during all interactions with customers, both internal and external
  • Conducting online and in-person training
  • Collaborating with customers to maximize their success with First Due’s products
  • Considering the unique needs of each customer by delivering intellectually stimulating instruction
  • Identifying and mitigating gaps in customer knowledge
  • Nurturing long-term relationships with our customers
  • Creating knowledge base articles, release notes, training videos and other instructional content
  • Serving as a subject matter expert for internal and external customers
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement

Your Qualifications & Experience:

You are passionate about how technology can make crews and communities safer. You thrive when developing strong and lasting relationships and are motivated by delivering exceptional customer service. Your organizational skills enable you to stay on top of a rapidly growing community of clients and an ever-evolving product.

You Also Have:
  • +5 years of firefighting/EMS experience
  • Technical experience managing or implementing software platforms within your fire department
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Experience in adult learning environments
  • Self-directed with strong organizational and time-management abilities
  • Ability to contribute and collaborate as member of a remote-based team
  • Project management experience
  • Demonstrated strong leadership abilities
  • A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues
  • Experience creating knowledge base articles, release notes, video-based training, and other instructional content
  • Ability to build positive and effective work relationships with customers, co-workers, vendors, and others
  • Ability to travel to deliver in-person customer training
  • A Bachelors or Associates Degree from an accredited college or university (preferred)
Working Conditions & Physical Requirements
  • Travel: Travel required.
  • Must be able to travel long distances by airplane or automobile, whichever is appropriate to the event.
  • Mobility: Work is performed in both a home-office setting. It may require sitting or standing for long periods of time. Must be able to move throughout customer locations, lodging facilities, airports, and other remote facilities.
  • Hearing: Must be able to hear verbal conversations over the phone and the internet, using collaboration tools, and in-person with background noise.
  • Vision: Must be able to consistently identify objects and persons at a distance and read fine print on various forms.
  • Home office: Must have safe, productive home work space with access to reliable internet and can support video conferencing.

Start the Application Process Now!

Apply to Join The First Due Team