Careers at First Due

Re-imagine Public Safety with First Due

Enabling First Responders around the United States with the technology that will move communities into the future isn't easy - our team needs someone just like you to make it a reality. Join us as we re-imagine public safety.

Career Opportunities

Apply by clicking the link below and completing First Due's application form.
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Marketing Technology Manager

Location

-

Latin America / Remote

As a Marketing Technology Manager at First Due, you’ll enable powerhouse functionality and data to keep a world-class customer acquisition team moving in the right direction. We’re expanding our Marketing business unit with our very first data and automation specialist to take on the task of strategizing within, maintaining and innovating our most vital business processes.

About First Due:

First Due is re-imagining the software ecosystem used by Fire & EMS (Emergency Medical Services) throughout North America. Today, Fire Chiefs and their crews rely on a myriad of outdated and unreliable technologies to run their operations – leading to endless frustrations due to wasted effort when completing critical functions. With First Due, Fire & EMS agencies can run their entire operations in one place, meaning streamlined processes at HQ and safer, better-connected personnel at the time of response.

What you’ll do as a Marketing Technology Manager:
  • Maintain and build new features within a robust Zoho One CRM and business application environment including all module specific workflows and cross-module integration functionality.
  • Maintain and build new using First Due’s Zapier environment, linking over 30 business applications and processes with one-and other to form complex automation processes.
  • Leverage Zoho Analytics to create new environments to assess critical company data from a variety of sources and business applications.
  • Partner with Web Development to utilize custom code within First Due’s Webflow environment to achieve new functions and help web development manage embedded scripts and data collection modules within the First Due website.  
  • Partner with product development and customer success to maintain and scale real-time product user contact database.  
  • When needed, assist team members with support-related tasks related to the ZohoCRM and Microsoft Office 365 environment.  
Your Qualifications & Experience:
  • 2+ Years' experience with Zoho, Salesforce, Dynamics CRM or similar CRM application.  
  • 2+ Years' experience with Zapier, Make (Integromat), Tray.io, SnapLogic or similar no-code or low-code business integration solution.  
  • Experience with Microsoft Excel.
  • Experience with Microsoft PowerBI and Power Automate
  • Experience with JavaScript
  • Experience with Python
  • Experience with agile project management methodology
Other Information:
  • High-level English proficiency is vital to this role as you will be collaborating with team members in the United States.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Product Marketing Specialist

Location

-

North America / Remote

As a Product Marketing Specialist at First Due, you’ll create the strategy and resources driving some of the most beneficial changes Fire & EMS have seen in decades. We’re hiring our first Product Marketing role to take on the task of communicating through the most valuable content we produce with decision markers in need of a better choice for their most vital software needs.

About First Due:

First Due is re-imagining the software ecosystem used by Fire & EMS (Emergency Medical Services) throughout North America. Today, Fire Chiefs and their crews rely on a myriad of outdated and unreliable technologies to run their operations – leading to endless frustrations due to wasted effort when completing critical functions. With First Due, Fire & EMS agencies can run their entire operations in one place, meaning streamlined processes at HQ and safer, better-connected personnel at the time of response.

What you’ll do as a First Due Product Marketing Specialist:
  • Develop a deep understanding of the Fire & EMS industry software ecosystem including the status-quo and how it relates to First Due’s vision and expansion.
  • Stay up-to-date on competitors and where we win to inform better actions and resource production.
  • Help lead go-to-market positioning and messaging development in partnership with Product, Sales, Client Success, Training, Marketing Design teams, and more.
  • Work with First Due’s partner ecosystem to leverage the key features of vital integration functionality.
  • Create fresh resources and content for use at every stage in the sales cycle – this can mean game changing videos for use with accounts in consideration of First Due, one-pagers describing key features for newly inbounded accounts, thoughtful landing pages that separate First Due’s technology from the pack, and more.
  • Host and moderate webinars with newly acquainted Fire Agencies and current customers looking to expand their footprint of First Due software within their workflows.
  • Develop effective, repeatable processes to help the marketing team spearhead awareness stage content releases in the form of social media, videos, webinar topics, etc.
  • Build new workflows to track and measure the performance of all product marketing initiatives.
Your Qualifications & Experience:
  • You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.
What you’ll bring to First Due:
  • 3+ years' experience of product marketing experience, ideally in B2B SaaS/software in a high-growth startup environment. Public Safety or related industry experience preferred.
  • A track record of developing technical and non-technical customer-centric marketing materials
  • Compelling storytelling skills with excellent written and verbal communication skills
  • Data-driven insights and strategies to increase performance
  • Stamina, determination, and creativity needed to adapt to constantly changing work environment
  • The self-motivated ability to accomplish time-sensitive goals through prioritization, collaboration, and creative problem-solving.
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Sales Development Representative

Location

-

North America / Remote

As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

About First Due:

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

Your Role as a First Due SDR Means:
  • Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
  • Working in a growing team-based environment with Sales Personnel in New York and around the United States.
  • Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
  • Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
  • Training one-on-one with the First Due Team - executives, sales and marketing.
  • Preparing you for a future as part of the First Due Marketing or Sales Team.
Your Qualifications & Experience:

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.


You Also Have:
  • A four-year degree from an American University.
  • At least 1 year's worth of Sales Development or Sales experience.
  • Cold called before.
  • Demonstrated excellent written, verbal and social media communication and interpersonal skills.
  • Demonstrated strong leadership abilities.
  • Have a track record of meeting or exceeding goals.
  • Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
  • Some type of connection to First Responders (nice to have).
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare benefits and other perks.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Executive Assistant – C-Suite

Location

-

United States (Remote)

First Due’s C-Suite Executive Assistant will truly embody the phrase ‘wear a lot of hats’. This person’s well-rounded background with prior experience in supporting C-Suite tech leaders will help them jump in from Day One and support our busy team in a fast-paced company experiencing outstanding year-over-year growth.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Role as a Executive Assistant – C-Suite

No two days will look the same! As First Due’s Executive Assistant, tasks might include:

• Partnering with the C-Suite to support day-to-day business operations

• Scheduling and maintaining a heavy calendar of appointments with various demands and priorities, meetings and deadlines.

• Managing multiple email boxes, working with leaders to build a filing and response system for a high-traffic email address.

• Ingesting a high level of time-sensitive, confidential and complex information and ensuring the appropriate action is taken.

• Assisting with travel arrangements both domestic and international as well as lodging, and meal planning as needed

• Preparing and submitting expense reports

• Supporting additional tasks as requested by the team.

The Executive Assistant must enjoy working within an entrepreneurial environment and display the ability to exercise sound judgment, learn the business, and provide best-in-class service to internal and external customers alike. The Executive Assistant must be able to work independently on projects and deliver on a wide variety of activities.

Your Qualifications & Experience:

Bachelor's degree or equivalent experience

• 5+ years of experience in similar roles, ideally supporting more than one leader simultaneously in a remote environment

• Experience in a SaaS tech company ideal

• Ability and experience working in a fully remote, multi-time zone organization

• Proficient in Microsoft Office including Outlook, Word, Excel, Power Point, and Teams

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly

• Excellent attention to detail

• High ability to pivot and adapt; thrive in a fast-paced growth environment

• Very strong interpersonal skills and the ability to build relationships across the organization

• Expert level written and verbal communication skills

• Demonstrated proactive approaches to problem-solving with strong decision-making capability

Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Proposals and Contracts Specialist

Location

-

United States (Remote)

The First Due team is seeking a business-savvy, organized Proposals and Contracts, Specialist, to support our end-to-end sales process.

The Proposals and Contracts Specialist has the unique and exciting opportunity to impact all parts of a best-in-breed SaaS solution’s growth process. The successful candidate will get to ‘wear many hats in support of ourSales, Renewals, and Customer Support processes. The Proposals and ContractsSpecialist’s work will be primarily divided between two disciplines:

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as an Proposals and Contracts Specialist Means:

Contracts:

  • Work with the Sales team on the contract process and contract negotiations
  • Review quotes, SOW, and SSA before deals close
  • Complete vendor and business license registrations
  • Process sole source letter requests
  • Work with the executive to the team to audit the current process and execute improvements across multiple workflows


Proposals:

  • +5 years of public safety experience
  • Ingest, review, and organize incoming RFPs/RFIs
  • Format RFP/RFI responses for completion
  • Complete RFP/RFI questionnaires
  • Update and audit RFP/RFI response library
  • Assist in contract-related items within RFPs
  • CRM management for bid tracking
Your Qualifications & Experience:
  • 3-5 years of business experience, ideally within contracts and/or proposals
  • Experience reviewing and redlining contracts
  • Exceptional project management skills; comfortable responding to a wide variety of tasks and requests on a day-to-day basis
  • Ability to manage competing priorities and timelines
  • Patient, responsive, and thorough, with a customer-focused outlook
  • Comfortable with ambiguity; strong entrepreneurial spirit and interest in building processes
  • Strong writing, editing, and grammar skills
  • Experience with Adobe Acrobat, CRM (Zoho preferred), and other business tools
  • Public sector/safety experience preferred
Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Senior Accountant / Accounting Manager

Location

-

United States (Remote)

As the Senior Accountant/ Accounting Manager, you will be responsible for the company's day-to-day financial activities. Your role includes aspects of technical accounting, as well as financial analysis. We are seeking an inquisitive, self-directed, organized and energetic accounting professional to join our growing team!

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as an Senior Accountant / Accounting Manager:
  • Manage the monthly close process and other day-to-day accounting functions
  • Own preparation and analysis of financial statements
  • Complete ad-hoc financial reporting on an as needed basis
  • Perform/ review journal entries, cash reconciliations, and balance sheet reconciliations
  • Assist with year-end tax filings
  • Perform sales tax filings on as needed basis
  • Review and monitor employee expense reports
  • Process invoices on as needed basis
  • Assist in employee onboarding process and payroll activities
  • Establish and document accounting procedures and identify process improvements
  • Assist with the budgeting and forecasting process
  • Provide financial guidance for business operations
  • Perform regular audits of company financials and transactions
  • Assist with customer collections and analysis/ reporting
Your Qualifications & Experience:
  • Title will be determined based on experience level
  • Bachelor's degree in accounting, finance, or equivalent
  • Minimum of 5-7 years of accounting experience
  • Proficient in MS Suite
  • QuickBooks experience a plus
  • Strong proficiency in MS Excel (pivot tables, sumifs, xlookups, advanced formulas)
  • Ability to manipulate large datasets/ reports and communicate them effectively to leadership
  • Self-motivated with a focus on detail and efficient communication
  • Knowledge of current GAAP and SOX/ internal controls
  • Experience in accrual accounting necessary
  • Strong communication and collaboration skills
  • Experience with FX and international business transactions preferred
Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Product Manager

Location

-

United States (Remote)

First Due’s cutting-edge Fire and EMS software solution provides an end-to-end platform for hundreds of Fire and EMS agencies across North America. We’re searching for an empathetic and organized product manager to shepherd our modules as we continue to grow and develop.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Role as a Product Manager

• Defining product strategy and roadmap across the entire platform

• Working with the Director of Product Management and the Design team to build and deliver prioritized features

• Partnering with the Development team closely from concept to release

• Providing knowledge and expertise with respect to the competitive landscape

• Aligning closely with Sales and Client Success teams during new product development to provide demos to customers and prospects

• Helping establish module pricing to meet revenue and profitability goals

• Collaborating with the Design and Marketing teams to develop sales tools and collateral

• Briefing and training the Sales and Client Success teams on new features and enhancements

• Organizing, prioritizing, and communicating product enhancements to the Development team

Your Qualifications & Experience:

• Experience in Public Safety software or operations

• Experience working collaboratively with Sales, Client Success, and Development teams

• Ability to work with customers, understanding their needs and preemptively delivering solutions

• Knowledge of project management tools

• Excellent written and verbal communication skills

• Highly detail oriented and skilled in managing multiple responsibilities

• Motivated and proactive in creating and improving processes and workflows

• Strong analytical and critical thinking skills

Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Director of Product Management

Location

-

United States (Remote)

First Due’s Director of Product Management will lead the development and growth of our our end-to-end SaaS platform. The ideal candidate would be an organized, detail-oriented individual, with 10+ years of experience in building and leading successful product management teams.

As a Director of Product Management, you will be responsible for driving the roadmap for First Due’s modules, including Fire Prevention, Assets, Personnel, Training, Incident Reporting, Events, ePCR/NFIRS, Investigations, Hydrants, and more. You will work closely with the CTO and COO to set a strategic roadmap for product growth, based on customer feedback and market intelligence. You will manage a team of talented Product Managers, ensuring they have the right guidance, access to stakeholders, and the support they need to be successful. You will effectively drive collaboration across teams, act as the voice of the user, and report status to the senior executive team.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as a Executive Assistant – C-Suite

• Collaborate with PM team and C-Suite to define the product features, strategy, and roadmap.

• Define product objectives and measurable targets.

• Manage and evolve processes and tools for gathering user feedback and product analytics.

• Ensure the product management organization is effective by establishing and reporting on clear and measurable goals.

• Clearly communicate product strategy, roadmaps, priorities, and market research across a wide spectrum of audiences from partner teams to executive levels.

• Engage and cultivate relationships with our users to deeply understand their needs.

• Collaborate with Product Development, Sales, Marketing, and Implementation/Customer Support to deliver the products to market.

• Develop growth plans for the product.

• Manage and evolve processes and tools for gathering user feedback and product analytics

Your Qualifications & Experience:

• Proven success at building effective SaaS product management teams.

• 10+ years of experience in product management.

• 3+ years managerial experience

• Public health and safety experience ideal

• Excellent working knowledge of product management disciplines & techniques

• Outstanding oral and written communications skills and experience interacting with customers

• Proven leadership, decision-making, and organization skills.

• Strong attention to detail and multi-tasking skills.

• Place high value on collaboration and team success.

Other Information

LocalityMedia, Inc. dba First Due is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate.We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

Senior PHP Software Developer

Location

-

Remote

The First Due development team is searching for a Senior Full-Stack Software Developer to help transform cutting-edge fire service technology.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

What you’ll do as a First Due Senior PHP Software Developer:

This role is focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around front and back-end development utilizing PHP, CSS, HTML, and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.

Your Qualifications & Experience:
  • You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.
What you’ll bring to First Due:
  • 5 years experience
  • Experience with PHP using Yii or similar
  • Experience with JavaScript using Vue.js
  • Experience with SQL PostgreSQL
  • Experience with GitHub
  • Experience with agile development methodology
Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Senior PHP Software Developer

Location

-

Hyderabad, Telangana - India

The First Due platform is a SaaS data aggregation, visualization, and mobile response solution, which helps emergency response agencies to respond more effectively to incidents of all kinds. First Due is starting a new development center at Hyderabad, India and looking for core team members for the development of First Due platform.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

What you’ll do as a First Due Senior PHP Software Developer:
  • Core product development, enhancement, maintenance, feature expansion, test and critical issue management
  • Centered on front and back-end development utilizing PHP, CSS, HTML, and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.
  • Full-Stack Software Developer to help transform cutting-edge fire service technology
  • Design of modules, Implementation of a robust set of services and APIs
  • Building reusable code and libraries for future use
Your Qualifications & Experience:
  • You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You’re not afraid to push creative boundaries while also focusing conscientiousness communicating in the way Fire Service command staff best understand. You know how to make data work for you and develop processes that allow your team to accomplish bigger and better goals.
What you’ll bring to First Due:
  • Overall 7+ years of experience
  • 5 + PHP using Yii or similar
  • Full stack development
  • In depth working knowledge in JavaScript using Vue.js
  • In depth understanding with SQL
  • Working knowledge: PostgreSQL/ MySql , GitHub
  • Agile development methodology
  • Significant contribution Web development and backend development
  • Work independently with good communication skills
  • Project lifecycle understanding
  • Leading a small team is preferred but not mandatory
Other Information:
  • This is in-person position
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Senior Backend Developer

Location

-

United States (Remote)

The role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around back-end development utilizing PHP and SQL in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Qualifications & Experience:
  • 5 years of experience
  • Experience with PHP using Yii or similar
  • Experience with SQL PostgreSQL
  • Experience with GitHub
  • Experience with agile development methodology

Other Information:
  • This is a remote position
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Senior PHP Software Developer

Location

-

Remote

The role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around back-end development utilizing PHP and SQL in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast-paced start-up environment.

About First Due:

First Due is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Reporting, Community Engagement, and Response – all in a single, cloud-based platform. Customers using First Due are transforming how they function before, during and after an incident - ultimately leading to better decisions and a safer community.

Your Qualifications & Experience:
  • 5 years of experience
  • Experience with PHP using Yii or similar
  • Experience with SQL PostgreSQL
  • Experience with GitHub
  • Experience with agile development methodology

What you’ll bring to First Due:
  • 5 years experience
  • Experience with PHP using Yii or similar
  • Experience with JavaScript using Vue.js
  • Experience with SQL PostgreSQL
  • Experience with GitHub
  • Experience with agile development methodology

Other Information:
  • This is a remote only position.
  • We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • We offer healthcare coverage, 401k packages, Life Insurance, and other benefits.
  • First Due maintains a BYOD tech environment complete with a generous tech stipend at the time of on-boarding for US and Canada based employees.  
  • We are focused on your career growth and helping you expand into the types of work you are best at within a rapidly growing organization.

Locality Media, Inc. is an equal opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodations for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.  

Client Success Account Manager - PA and NJ

Location

-

United States (Remote)

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as an Account Manager Means:
  • Managing and developing long-term relationships with our public safety customers across North America.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying upsell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Your Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:

  • +5 years of public safety experience
  • Technical experience managing or implementing software platforms
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Strong organizational and time management abilities
  • Have a track record of meeting or exceeding goals.
  • Located in PA or NJ
  • A bachelors or associates degree is preferred
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Client Success Account Manager - Northeast

Location

-

United States (Remote)

First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Training, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate brings extensive experience from the Public Safety space. This position offers flexible hours that can complement a shift schedule.

About First Due:

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next generation technology and innovation.

Your Role as an Account Manager Means:
  • Managing and developing long-term relationships with our public safety customers across North America.
  • Focusing on client retention and expansion activities to reduce churn and increase ARR.
  • Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
  • Identifying upsell opportunities.
  • Coordinate with our Deployment team to set-up customer accounts.
  • Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.
  • Working with the Product Management team to prioritize customer requests and enhancements.
  • Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
Your Qualifications & Experience:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product. You also have:

  • +5 years of public safety experience
  • Technical experience managing or implementing software platforms
  • Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines
  • Demonstrated excellent written, verbal communication and interpersonal skills
  • Strong organizational and time management abilities
  • Have a track record of meeting or exceeding goals.
  • Located in the Northeast
  • A bachelors or associates degree is preferred
Other Information:
  • We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
  • This is an opportunity to work for and connect with the leading fire departments and other public safety agencies in the United States.
  • We're focused on your career growth and helping you expand into the types of work you're best at.

Implementation Manager

Location

-

North America / Remote

The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

About First Due:

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

Key Responsibilities:
  • Manage implementation of customers from contract to launch
  • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations
  • Develop project plans, track progress, and monitor roadblocks during implementation phase
  • Coordinate with partners and other organizations
  • Document data requirements and process workflows
  • Report regularly on status of implementations and potential issues
  • Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements
Key Qualifications & Experience:
  • Minimum 3 years of Software Implementation project management experience
  • Knowledge of project management tools
  • Excellent written and verbal communication skills
  • Highly detail oriented
  • Motivated and proactive in creating and improving processes and workflows
  • Strong analytical and critical thinking skills
  • Good to have: Familiarity with SQL
  • Good to have: Experience with Fire and EMS agency software solutions

Start the Application Process Now!

Apply to Join The First Due Team