The 2024 First Due User Summit - Connect. Engage. Learn.
First Due Unify 2024
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Join us for our inaugural User Summit:

First Due Unify 2024

Come together, share insights, and explore the latest innovations with First Due.

Fire and EMS RMS Software Re-Imagined

Your entire operation. One platform.

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Trusted Across North America
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Fire & EMS Records Management Software is Broken

No True Single Platform Icon
No True Single Platform

No RMS software effectively links the most vital functions across prevention, response, incident reporting assets, and personnel.

Outdated Technology Icon
Outdated Technology

Most Fire RMS vendors build on old technology without the advantages of the cloud.

Lack of Innovation Icon
Lack of Innovation

Agencies' tech implementations receive little support and even less innovation leading to ineffective Records Management solutions.

Not Crew Focused Icon
Not Crew Focused

Technologies only focus on compliance and records and do not ensure responders have the information they need.

Difficult Interoperability Icon
Difficult Interoperability

Cross-agency collaboration and information exchange are next to impossible with the current mix of outdated tech ecosystems.

Poor Customer Support Icon
Poor Customer Support

Fire and EMS RMS Vendors have not prioritized the customer experience. As a result, the adoption, proficiency, and support of mission-critical functions still need to be improved.

Broken RMS Software Has Real World Impact

More Man Hours Icon
More Man Hours
No Visibility
Increased Risk
Poorer ISO
Higher Cost

Meet First Due

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place.  

First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device.

FDSU Products Wheel

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Built to run your entire Fire & EMS operation in one place.

Pre-Incident Planning

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

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Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




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Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

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Best-of-breed NEMSIS v3.4 compliant ePCR. All the functionality you need without sacrificing efficiency during response.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

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Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings your First Due information to the forefront when you're in the field.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

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Scheduling & Personnel

Whether your crew's scheduling model is straightforward or complex, we've got you covered.

Improved Scheduling



Enterprise Management

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Community Connect

Community Connect allows residents to create a household life safety profile in minutes. In addition, First Due provides your agency with marketing resources to promote and drive ongoing engagement.

Engage Residents

Engage Businesses

Automate Processes


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Assets & Inventory

Get real-time insight and statistics on apparatus and equipment health, usage, and compliance—seamlessly linked to First Due's scheduling and incident reporting modules.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

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Hydrant testing and management workflows have never been easier with First Due's Hydrant module.

Service and Test


Data Management

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Enable your crews to gain the expertise they need with First Due's training module.




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Events & Activities

Your agency is highly productive. The activities module lets you document that activity to the fullest each day.



Enterprise Management

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Data & Analytics

Data drives your department. First Due's reporting and analytics features put you in the driver's seat.

Turnkey Reports

Ad Hoc Reporting


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Fire Investigations

Customize and manage your post-mortem fire documentation end to end.

Next-Generation Documentation

Comprehensive Investigations Records Management

Interconnection & Compliance  

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Incident Command

Streamline critical incident management with a digital command board, enabling Incident Commanders to swiftly allocate and track resources.

Live, Configurable Timers

Account for and Assign Resources

Incident Command Decisions in Real Time, On Any Device

Quick, Easy, and Accurate AARs

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What Makes First Due Different?

Cloud-Based Platform

We build for seamless integration between functions with effortless maintenance, upgrades, and access.

Aggressive Innovation

We build what you need faster and innovate to stay ahead of the rapidly changing world of Public Safety.

Holistic Vision

More than just compliance. We build for response, for your community, and for inter-agency interoperability.

Team & Culture

We partner with you to continue to innovate and support your agency's specific needs. Client Success is the core of what we do.

Access & Share Information Anywhere, Anytime

Access First Due on any device and achieve interoperability across borders and agencies.
Automatic & Mutual AID

Customer Stories

Industry Partnerships to Accelerate Fire Prevention Even Further

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