Scheduling & Personnel Software

Managing your Fire & Paramedicine staffing has never been easier, thanks to First Due's scheduling module. Whether your crew's scheduling model is straightforward or complex, we've got you covered.

Shift Management 

Intuitive management tools to ensure shift transparency.

Easy-to-Use Shiftboard
Drag and drop shift board allows you to modify shifts and schedules easily.
Scheduling Deputy
Let technology work with vacancy recommendations or add staff off the roster using the Scheduling Deputy.
Multiple Views
Get the information you need quicker by creating configurable boards or accessing rotation and multi-day views with one click.
Roster Count
Instant visibility into staffing levels with the roster count view.

Employee Center

Equip your personnel with the tools they need to manage their schedules better.

The dashboard shows available call shifts, announcements, accrual bank information, and today's assignments.
My Shifts
Dive deeper into your shifts with a comprehensive shift calendar.
Mark yourself available right from the calendar, and streamline the vacancy-filling process.
Vacancy Bidding
Allow users to bid for vacancies right from the shift board.

Call Shift Management

Put call shifts on autopilot and fill vacancies with ease.

Automated Call Shifts
No more picking up the phone to fill vacancies. Instead, use automated call shifts to send vacancy-fill requests via sms, email, or app notification, configured based on your agency rules.
Tiered Messaging
To save time, create tiered messages to fill vacancies based on qualifiers, groups, and more quickly.
Advanced Sorting Logic
You can rank and sort call shifts based on your department's rules. In addition, you have the flexibility to add sorting logic at any time.
Call Shift Rules
Drive compliance with incredibly flexible call shift rules, including sorting, movement logic, global rankings, reset periods, candidate method, default deadlines, and more.
Employees can sign up and automatically accept offered shifts.


Cut through the red tape with simplified time-off workflows.

Time off Requests
Save time with an easy-to-use time-off request feature, allowing for multiple requests in one.
Time-off Calendar
View time-off in a single calendar with advanced filtering options.
Time-off Rules
Configure rules for your agency's needs with request routing options, escalation, and vacation options.
Request Visibility
Ensure transparency with request audit log and visibility available to your admin staff.


Efficiently manage the moving parts of your agency's shift trades.

Trade Requests
Easily request one or multiple trades in a simply to use shift trade feature.
Trade History
Ensure transparency with the trade audit log and visibility available to your admin staff.
A comprehensive register that automatically tracks owed, earned, and balance hours between shift traders.
Trade Request Rules
Configured to your agency's needs with request routing options, work type defaults, and report reversal.


Your central hub to manage and store personnel records.

Employee Management
Add, edit, and archive employees as your organization changes.
Robust Personnel Records
Manage the employee file, including department-specific identifiers.
Employment History
Easily track and record employee qualifier changes, assignment changes, rank changes, and other special events from the day of hire until retirement.
Manage and view all employee certifications in a centralized location.

Enterprise Tools

Rules, regulations, and policies fit your agency and are built into your software.

Manage employee accrual banks and view future time-off adjustments.
FLSA Reports
Automatically set a singular FLSA cycle to convert hours into overtime for payroll reporting.
External Sharing
Quickly send links to external partners and cooperators to share real-time staffing.
Click-Not-Code Setup
Easy end-user setup options.

Advanced Reporting & Integration

Reporting and integrated data to always keep what's most important front and center.

Flexible Reporting
A unique and flexible ad hoc reporting solution that ensures you have the scheduling reporting your agency needs.
Payroll Exports
Canned and ad hoc reporting allows easy uploading and input into payroll providers.
Your scheduling data can flow through all parts of your organization, including NFIRS, ePCR, assets, training, and events and activities.

See how it works!

Scheduling & Personnel

Explore First Due's scheduling and personnel management platform to ensure comprehensive data capture that fully complies with your union and department requirements.

More to explore

Built to run your entire Fire & EMS operation in one place.

Pre-Incident Planning

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

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Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




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Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

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Our superior NEMSIS v3.4 compliant ePCR provides the necessary functionality without sacrificing response efficiency.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

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Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings your First Due information to the forefront when you're in the field.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

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Scheduling & Personnel

Whether your crew's scheduling model is straightforward or complex, we've got you covered.  

Improved Scheduling



Enterprise Management

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Community Connect

Community Connect allows residents to create a household life safety profile in minutes. In addition, First Due provides your agency with marketing resources to promote and drive ongoing engagement.

Engage Residents

Engage Businesses

Automate Processes


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Assets & Inventory

Get real-time insight and statistics on apparatus and equipment health, usage, and compliance—seamlessly linked to First Due's scheduling and incident reporting modules.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

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Hydrant testing and management workflows have never been easier with First Due's Hydrant module.

Services and Test


Data Management

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Enable your crews to gain the expertise they need with First Due's training module.




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Events & Activities

Your agency is highly productive. The activities module lets you document that activity to the fullest each day.



Enterprise Management

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Data & Analytics

Data drives your department. First Due's reporting and analytics features put you in the driver's seat.

Turnkey Reports

Ad Hoc Reporting


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Fire Investigations

Customize and manage your post-mortem fire documentation end to end.

Next-Generation Documentation

Comprehensive Investigations Records Management

Interconnection & Compliance  

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Incident Command

Streamline critical incident management with a digital command board, enabling Incident Commanders to swiftly allocate and track resources.

Live, Configurable Timers

Account for and Assign Resources

Incident Command Decisions in Real Time, On Any Device

Quick, Easy, and Accurate AARs

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Featured Partners

Industry partnerships to accelerate Fire RMS

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Trusted Across the US and Canada

From volunteer agencies to major metros

Lethbridge County Emergency Services
Lethbridge County, AB
West Lincoln Emergency Services
Lincoln, ON
Chestermere Community Safety
Chestermere, AB
Saint John Fire Department
Saint John, NB
Niagara West Fire & Emergency Services
Grimsby, ON
Capital Regional District Fire Protection
Victoria, BC
RMWB Emergency Services
Wood Buffalo, AB
And Many More

Featured Customers

Industry Partnerships to Accelerate Fire Prevention Even Further

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