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Your Partner In AI Powered RMS
A true force multiplier for Fire and EMS, First Due AI supercharges reports, scheduling, QA/QI reviews, and more.
Submitting a First Due Support Request
Video Transcript
Submitting a First Due Support Request
March 10, 2026
About
In this video, learn how to access the First Due Knowledgebase and help center from within the First Due interface. Our team is standing by to help.
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From Scene to Record | Smarter Exposure Tracking with First Due
Track exposure events with digital tools—help Fire & EMS document accurately, stay compliant, and protect personnel with purpose-built solutions.
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Introducing AI Powered ePCR: The Future of Patient Documentation with First Due
Experience AI-powered documentation for faster, more accurate reports with less manual entry—boost efficiency and speed up your workflow.
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NERIS is Here: What’s the Plan? First Due Has the Answer
The NERIS transition is reshaping how Fire and EMS agencies of all sizes approach their software.
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First Due Scheduling: AI-Powered Workforce Management for Law Enforcement
Streamline scheduling with First Due—manage shifts, trades, time off, call shifts, and personnel effortlessly in one seamless solution.
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First Due for EMS: Your entire operation. One platform.
Discover the fastest, AI-powered ePCR—built for better patient outcomes and seamless EMS operations.
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First Due: Next-Generation ePCR
Get ready for the all new First Due ePCR experience. Learn more about First Due's completely redesigned platform for EMS.
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First Due: Your Entire Fire & EMS Operation. One Platform.
This is the software solution you’ve been waiting for. Whether you serve the public, operate within federal entities, or manage private sector emergency services,
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The Software Platform Redefining Fire & EMS Operations in Major Cities
Discover how First Due consolidates solutions into a single platform- transforming operations for Fire & EMS agencies in major cities across North America.
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Responder Friendly Assets, Inventory, and Medication Management
Discover a modern, easy-to-use Assets & Inventory solution configured to your unique processes in one comprehensive suite.
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The Next-Gen Digital Solution for Incident Response & Command
First Due brings the transformative power of a modern incident response & command platform by optimizing your preparation, on-scene management.
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First Due for Federal Agencies
The most powerful all-in-one fire and EMS platform is FedRAMP authorized and ready to support your operation.
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The Future of Canadian Fire RMS Solutions. Your entire operation. One platform.
Discover the future of Canadian Fire RMS with First Due, the premier all-in-one solution that breaks free from the constraints of legacy software systems.
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EMS Software Suite - First Due for EMS
Discover how consolidating your software into an all-in-one suite maximizes EMS agency operations.
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First Due: The Modern Fire and EMS Scheduling Solution
Transform Fire & EMS staffing with First Due: modern, efficient, and tailored for your needs. Embrace innovation and efficiency.
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Managing Medications | Controlled & Non-Controlled Substances
Learn more about tracking controlled substances or non-controlled substances, manage expiration dates, lot numbers, quantities, and more with First Due.
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Online Payments
Learn more about streamlining your invoicing workflow and collect money for billable services faster with Online Payments.
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Submitting a First Due Support Request
In this video, learn how to access the First Due Knowledgebase and help center from within the First Due interface. Our team is standing by to help.
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Community Connect for Business Owners or Property Managers
Learn more about First Due Community Connect's features for Business Owners or Property Managers.
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Community Connect for Residents
Learn more about First Due's flexible out-of-the-box and ad-hoc reporting functionality.
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Data & Analytics
Explore First Due Data & Analytics Module- Extract actionable intelligence from your agency's data with ease. Choose from pre-built report templates or create...
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Mobile Responder
Explore how the First Due Mobile application for iOS and Android helps teams view the data they need at the time of response.
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Training
Explore the First Due Training Module and how you can keep your crew certified and ready for action in the First Due platform.
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Events & Activities
Explore First Due Events and Activities - your hub for organizing your schedule and your day-to-day within the First Due Platform.
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ePCR Documentation
Explore First Due ePCR module- A fast, easy, and compliant solution for streamlined patient care reporting. From creating new ePCR records, assessment...
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Hydrants
Explore the First Due Hydrant Management module to inspect, maintain and manage any type of hydrant - right in First Due side by side with your Pre-Incident…
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Assets & Inventory
Explore asset and inventory management within First Due. You can complete vehicle, equipment, kit, station checks, and more from any desktop or mobile device...
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Your entire operation. One platform.
This is the software solution you’ve been waiting for. Whether you serve the public, operate within federal entities, or manage private sector emergency services.
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What is Community Connect?
Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home.
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Scheduling & Personnel
Explore the First Due's Scheduling & Personnel management platform to ensure comprehensive data capture that is fully in compliance with your union and dep…
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Fire Inspections
Fully integrate pre-planning into your fire inspection process with First Due's pre-incident planning features built into prevention-focused workflows.
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Pre-Incident Planning
First Due Pre-Incident Planning's Pre-Plan mapping features allow for easy annotation and organization from the field, from any device, and linked to the r…
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NFIRS Reporting
Check out this short video to learn more about First Due's NFIRS reporting functionality.
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Pre-Planning Mesa Fire with First Due
Mesa Fire and Medical Department demonstrates First Due pre-plan in action. They demonstarate a walkthrough with pre-planning and the ease to use.
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Community Connect Explainer
Understand how sourcing valuable data directly from the community allows First Responders to know the crucial details upon response that only residents know...
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SmartFirefighting Virtual Chat: Data In the Fire Service
First Due CEO, Andreas Huber joins in on a Virtual Chat with SmartFirefighting host Kevin Sofen, San Bernardino County Fire Department Chief Dan Munsey...
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First Due & IAFC: COVID-19 Response Webinar
IAFC webinar with First Due to dive into the functionality of Community Connect for COVID-19 on Tuesday 4/07/2020...
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Esri's Fire Ops Tech Summit: Pre Incident Planning Re-Imagined
First Due Co-Founder & CEO Andreas Huber dives into the future of pre-incident planning with Fire Operations leadership from across the state of California...
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ResponderX Chicago 2019: First Due CEO Andreas Huber
First Due Co-Founder & CEO Andreas Huber sits down with W. S. Darley & Co.'s Kevin Sofen at ResponderX Chicago 2019...
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Salisbury Fire Department Responds Using First Due
Salisbury Fire Department break down the minute-by-minute details of using First Due at the time of using First Due at the time of a recent 9 Alarm Fire.
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Midwest City Community Connect program better prepares firefighters with help from residents
Midwest Fire agency has adopted First Due Community Connect to help ensure their First Responders stay informed of the details that could save lives during…
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Freeport Fire Dept announces mobile app to help with community
Freeport Fire Department put in place Community Connect for their community to voluntary input crucial information that only residents know.
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Missoula Rural Fire needs public's help with critical information
The Missoula Rural Fire District launched Community Connect for their community to share critical information with their department. Residents of Missoula …
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Hendersonville Fire Department asks Residents & Business Owners to Register for Community Connect
Seconds count in an emergency, so Fire Marshal Michael Ostrander of the Hendersonville Fire Department urges residents and business owners...
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Waynesville Fire Department Uses First Due to Improve Response and Save Lives
In an ABC 13 WLOS News report, Assistant Fire Chief Chris Mehaffey shares how First Due has allowed the Waynesville Fire Department...
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New Online Tool to Help Reno First Responders
The Reno Fire Department activates Community Connect to give first responders critical information about your family should they ever be called to your home...
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Ocala Fire Rescue Launches New Emergency Database
Ocala Fire Rescue is anticipating Community Connect to help better prepare crews when responding to emergencies, and they want residents to participate...
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Reno Fire Department Community Connect
Reno ABC Channel 2 and Reno Fire Chief Jeff Voskamp dive into how Community Connect will make a difference both for COVID-19 related concerns...
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Spokane Valley FD Adopts Community Connect
See how First Responders from the Spokane Valley Fire Department deploy Community Connect to better protect their neighbors from COVID-19 through self-reporting...
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Eastside Fire & Rescue App Asks for Resident Input
Eastside Fire Rescue explains to their citizens how Community Connect can help ensure their First Responders stay most informed...
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New technology could help Asheville firefighters save lives - WLOS Asheville
Meet the Asheville firefighters on the frontlines redefining the operations workflow through transforming pre-incident planning...
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Asheville Fire Department launches Community Connect - WLOS News Asheville
Dan Flynn of the Asheville Fire Department discusses the agency's adoption of First Due Community Connect...
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First Due & Fort Lauderdale: High Hazard Community Connect
In this report from Local 10 Fort Lauderdale, First Due and Battalion Chief Steve Golan of the Fort Lauderdale Fire Department...
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