Pre-Incident Planning Software

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Build detailed, actionable pre-plans with our robust mapping and drawing tools.

Occupancy Details
With First Due's accessible dropdown menus, your personnel can build a comprehensive data set of critical information for any occupancy.
Pre-Plan Units
Build and access comprehensive pre-plan units so your crews have information about vital structural components, building features, access points, and other critical elements to help them manage incidents.
Hazardous Materials Units
Get detailed data on on-site hazardous materials, including chemical location, quantity, 704 info, and quick-click access to the Emergency Response Guide.
Embed occupancy contact information within the pre-plan so your crews can reach out to the people that matter during an incident.
Upload attachments, like building images, directly to the pre-plan. Attachments are immediately available to crews in the response dashboard.
Build dynamic layers to plan for the worst. First Due's pre-plan lets you visually depict response plans for everything from a mass casualty event to an active shooter situation. Responders can choose what levels they wish to view.
A pre-plan is only complete with text, polygons, and other annotations that provide clarity and depict essential occupancy details.

Advanced Map Features

Enhance your mapping with GIS layers via our Esri integration, EagleView aerial photography, and Streetview.

Esri ArcGIS Integration
With First Due's partnership with Esri, you can use any ArcGIS layer with pre-plans, including water systems, flood plains, and wildland fires, for a more comprehensive map.
Conduct a 360-degree size up with up-to-date pictometry.
Use Google’s Streetview to gain a ground-level view of the occupancy, including pre-plan units.

Pre-Plan Management

Support your pre-plan program with robust management tools.

Pre-Plan Organizer
Take charge of your pre-plans with First Due’s pre-plan Organizer. Assign pre-plans to personnel, manage due dates, and change pre-plan cycles to fit your work schedules.
My Assigned Pre-Plans
View and access the pre-plans assigned to you and your team members.
Approval Process
Ensure pre-plans meet your agency's standards before they're published.
Expiring Items
Address and plan for temporary occupancy changes like construction with time-based expiration functionality.


All effort put into creating and managing pre-plans comes full circle during an incident response with powerful, actionable intelligence.

Response Dashboard
With data compiled from the entire First Due platform, responders have all the essential information about a property to make safe and intelligent decisions.
Alert Tiles
Highly configurable alert tiles give crews what they need to know when they need it.
alert tiles and information about a structure in the First Due suite
Fire Inspections & Permits
View historical inspections and violations along with any active and expired permits.
fire inspections assigned to different team members in First Due software
External Data
View external occupancy information from municipal data sources or other connected data sets.
data about a building and its permits
Any Device
Link directly to dispatch and view critical pre-plan data on any connected device.
the mobile view of First Due

See how it works!

Pre-Incident Planning

Fully integrate pre-planning into your fire inspection process with First Due's pre-incident planning features built into prevention-focused workflows.

More to explore

Built to run your entire Fire & EMS operation in one place.

Pre-Incident Planning

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

Learn More

Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




Learn More


Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

Learn More


Our superior NEMSIS v3.4 compliant ePCR provides the necessary functionality without sacrificing response efficiency.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

Learn More

Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings your First Due information to the forefront when you're in the field.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

Learn More

Scheduling & Personnel

Whether your crew's scheduling model is straightforward or complex, we've got you covered.  

Improved Scheduling



Enterprise Management

Learn More

Community Connect

Community Connect allows residents to create a household life safety profile in minutes. In addition, First Due provides your agency with marketing resources to promote and drive ongoing engagement.

Engage Residents

Engage Businesses

Automate Processes


Learn More

Assets & Inventory

Get real-time insight and statistics on apparatus and equipment health, usage, and compliance—seamlessly linked to First Due's scheduling and incident reporting modules.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

Learn More


Hydrant testing and management workflows have never been easier with First Due's Hydrant module.

Services and Test


Data Management

Learn More


Enable your crews to gain the expertise they need with First Due's training module.




Learn More

Events & Activities

Your agency is highly productive. The activities module lets you document that activity to the fullest each day.



Enterprise Management

Learn More

Data & Analytics

Data drives your department. First Due's reporting and analytics features put you in the driver's seat.

Turnkey Reports

Ad Hoc Reporting


Learn More

Fire Investigations

Customize and manage your post-mortem fire documentation end to end.

Next-Generation Documentation

Comprehensive Investigations Records Management

Interconnection & Compliance  

Learn More

Incident Command

Streamline critical incident management with a digital command board, enabling Incident Commanders to swiftly allocate and track resources.

Live, Configurable Timers

Account for and Assign Resources

Incident Command Decisions in Real Time, On Any Device

Quick, Easy, and Accurate AARs

Learn More

Trusted Across the US and Canada

From Volunteer Agencies to Major Metros

Charlotte Fire Department
Charlotte, NC
Fairfax County Fire & Rescue
Fairfax, VA
Fort Worth Fire Department
Fort Worth, TX
Fort Lauderdale Fire Department
Fort Lauderdale, FL
Santa Monica Fire Department
Santa Monica, CA
Seattle Fire Department
City of Seattle, WA
New Orleans Fire Department
New Orleans, LA
And Many More

Featured Customers

Industry Partnerships to Accelerate Fire Prevention Even Further

see all customers