Community Connect
Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home. It only takes a few minutes to sign-up, so check Community Connect for your community!
Community Connect
Community Connect is the premier community risk reduction tool, built to keep citizens and crews safer.
Residential Portal
Citizens can provide essential life safety data through Community Connect's secure online portal.
Life Safety
Residents can enter details about their home including who lives there and how to contact them during an emergency.
Access & Functional Needs Registry
Capture functional needs of residents like medical conditions, mobility concerns, and other critical information to ensure safety and security for every occupant.
Pets & Livestock
Ensure animals are safe during an emergency. When using Community Connect, residents can enter important information about their pets, including photos and veterinary contact information.
Burn Permitting
Residents can apply, and your agency can approve a burn permit with just a few clicks.
Smoke Alarm Installations
Residents can quickly request a smoke alarm installation, taking your community smoke alarm program to the next level.
Commercial Portal
Business owners and managers can provide essential life safety data through Community Connect's secure online portal.
Contact & Occupancy Management
Business owners and managers can enter details about their commercial properties, including building features, business information, and contact information. In addition, you can manage multiple properties under one account.
Functional Needs
Capture functional needs of commercial occupants, like medical conditions, mobility concerns, and more.
Access and Utilities
Owners can document building access information, including the locations of elevators, stairwells, key boxes, and utility shutoffs.
HAZMAT
Add a note detailing any hazardous materials on the premises to inform crews before they go.
Fire Systems
Document on-premises fire protection systems to assist responders' property awareness and preparedness.
Upload Attachments
Business owners can upload attachments with relevant data and images about their property.
Self-Service
Put more control into the hands of your citizens with a self-service portal for inspections, permits, and invoices. With First Due's Community Connect
Schedule Inspections
Citizens have the option to schedule inspections and re-inspections directly from their Community Connect account
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Apply for Permits
Citizens have the option to apply, and request permits directly from their Community Connect account.
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Pay Invoices
Citizens have the option to pay invoices for services such as permits, inspections, and more directly from their Community Connect account.
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Emergency Communications
Keep your citizens informed during an incident at their property.
Data During Response
Thanks to Community Connect, your crews will have the critical information they need to keep safe during an incident.
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Automated Notifications
Notify contacts immediately via text message if there is ever an emergency at their occupancy.
First Due Live
Enable contacts to directly share voice and video with the resident or business owner during an incident.
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Out-of-the-box Marketing
First Due helps you drive your Community Connect’s success and engagement for your residents. You’ll have support every step of the way, with assets like:
A Dedicated Website
Your own customized home for Community Connect online, built for your agency with a message from your team to your community to inspire continual signups.
Customized Online and Offline Assets
Reach your residents and business owners where they are with customized Social Media assets, postcards, flyers, and brochures for your agency to print and distribute online and at community events.
Content Updates
Regular social media content updates highlighting satety topics that resonate with your community.
See how it works!
More to explore
Built to run your entire Fire and EMS operation in one place.
Pre-Incident Planning
Fire Prevention
NFIRS
ePCR
Mobile Responder
Scheduling & Personnel
Community Connect
Assets & Inventory
Hydrants
Training
Events & Activities
Data & Analytics
Pre-Incident Planning
Pre-Plan Mapping
Advanced Mapping Features
Enterprise Management
Any Device
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NFIRS
Streamlined NFIRS Documentation
Advanced Integrations
Compliance & Automation
Reporting & Analytics
ePCR
Streamlined Documentation
Advanced Integrations
Hospital Interoperability
Compliance & Automation
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Assets & Inventory
Enhanced Asset Management
Next-Gen Vehicle Checks
Work Order Management
Powerful Automation
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Trusted Across the US and Canada
From Volunteer Agencies to Major Metros
Charlotte Fire Department
Charlotte, NC
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Fairfax County Fire Department
Fairfax, VA
Fort Worth Fire Department
Fort Worth, TX
Fort Lauderdale Fire Department
Fort Lauderdale, FL
Santa Monica Fire Department
Santa Monica, CA
Seattle Fire Department
City of Seattle, WA
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New Orleans Fire Department
New Orleans, LA
And Many More
Nationwide
Featured Customers
Industry Partnerships to Accelerate Fire Prevention Even Further
read all stories
Carmel Fire Department
Fire Marshal
Lucas Ray
Using First Due for Special Circumstances & Community Events
“First Due makes it so much easier to work with these other city departments because I can just email them our pre-plan for the specific event.”
Hartsdale Fire Department
Fire Captain
Doug Palmesi
Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans
“First Due has freed up my mental capacity as a boss. First Due has given us a jump start in every aspect of our decisions, that jumpstart is what saves lives.”
