Customer Stories

Built with agencies. Proven in the field.

The First Due platform integrates with vital elements of your operation to create a holistic technology environment for your agency. Below are some critical partnerships First Due has grown with with select leaders in Fire and EMS software.

Real agencies. Real use cases.

Read extended versions of First Due customer stories by region in the full customer guide.

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Proven Across Agencies

Santa Monica Fire Department

Nulty

Captain

First Due: Transforming Fire & EMS Software for Efficient Operations and Safer Communities in Santa Monica and Beyond

“Overall, we’ve had a great experience with First Due. It was nothing near an “off-the-shelf solution.” We’ve worked together in a true partnership-based relationship to set up an all-in-one software suite.”

City of Crystal Lake

Craig Snyder

Chief

How Crystal Lake Fire Rescue Replaced Five Systems with One Platform

"Firefighters hate two things: change and staying the same. But once our team started using First Due and saw what it could do—from scheduling to payroll to assets—the buy-in came naturally."

River Forest

David Bochenek

Chief

From Siloed Systems to Seamless Operations: River Forest’s All-in-One Transformation with First Due

“Shift coverage used to take a week. Now? It takes 7 minutes.”

Hartsdale Fire Department

Doug Palmesi

Fire Captain

Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans

“First Due has freed up my mental capacity as a boss. First Due has given us a jump start in every aspect of our decisions, that jumpstart is what saves lives.”

Weymouth Fire Department

Lieutenant John Lombardo

Fire Alarm Superintendent

How Weymouth Harnesses First Due to Enhance Fire Operations

“First Due knows the ins and outs of what we do, and it shows how they are constantly helping us optimize our suite. “

Cedar Hill Fire Protection District

McMahon

Captain

Transforming Fire Department Operations: A Culture of Innovation: Revolutionizing Scheduling in Cedar Hill with First Due

"I realized that without a modern Records Management System (RMS) with an accessible user interface, we wouldn’t be able to implement the improvements we needed."

York Area United Fire & Rescue

Curvin Wolfgang

Battalion Chief

How First Due Drives Exceptional Team Success | Read Now

“The relief of stress comes from knowing that the information is getting to the right people. We have a phenomenal crew of personnel who can accomplish anything when they have the right tools at their disposal, and First Due is one of those essential tools.”

City of Fairfax Fire Department

Andrew Vita

Assistant Chief of Operations

City of Fairfax - Achieving Northern Virginia's Interagency Vision with First Due

“Through First Due, our regional partners are able to get across what's most important... and we can see the same for them.”

Rochester Fire Department

Chief Kerska

Fire Chief

Holly Mulholland

Deputy Chief

Surpassing Expectations: Igniting Efficiency with the First Due Suite

"Many of our staff appreciate the convenience of having a one-stop shop instead of juggling calendars, different programs, and separate web pages. Now, they have everything they need in a centralized location– It's definitely a big win for efficiency and productivity."

Texas City Fire Department

Cynthia Baker

Administrative Assistant

Embracing Change Part 2: Adapting Front Office Processes with First Due

“I enjoy First Due so much. It's been such a pleasure setting up First Due for our company. It hasn't felt like I've done any work because it's so enjoyable. First Due has been a fantastic product for our captains and engineers who use scheduling daily. They've adapted to it with almost no training.”

Great Falls Fire Rescue

Mike McIntosh

Assistant Chief-Prevention

Expanding Fire Department Operations with First Due in One of Montana's Fastest-Growing Cities

“Our day-to-day operation runs on First Due. We're using First Due for everything we do here in the department. We use it for all our incident reporting, EMS reporting, apparatus management, and fire prevention services. “

Milton Fire-Rescue Department

Gabriel Benmoussa

Chief

Data-Driven Decisions: Interoperability, Community Risk Reduction and Response Efficiency

“When you invest in technology like First Due, you can make data-driven decisions. Data enables us to confidently justify certain funding initiatives when we present to our City Council and leadership.”

Natick Fire Department

Matt Mullen

Lieutenant

Behind-the-Scenes of the Boston Marathon: The Command Post

“This year at the marathon we used unit tracking, to see where the incidents were on the map, which unit was close enough, and where they could transport from that location.”

Reading Fire Department

Trent Zulick

Lieutenant

Simplifying Inspections with First Due

“I'm able to design everything myself and easily put into the inspection what we feel is most important and keep out what's not.”

Texas City Fire Department

Micah Simons

Battalion Chief

Embracing Change: Adapting Fire Service Traditions and Processes with First Due

”The great thing about First Due is their attention and consideration of the details that make departments unique. If we need to address something or want to do it, they always look into options to help us solve problems and streamline our processes. ”

Freeport Fire Department

Adam LeFevre

Firefighter/Paramedic

Digital Transformation through RMS Consolidation

“Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously.”

Central Kitsap Fire & Rescue

Ronny Smith

Apparatus Operator/FF/EMT

Central Kitsap Fire & Rescue - Community Connect Program Lead Ronny Smith

“What sets First Due apart is enabling care facilities to play a role in the pre-planning and notification processes.”

Grapevine Fire Department

Stuart Grant

Assistant Chief

Grapevine - Pre-plan Excellence for Every Occupancy Type

“With First Due, we can pre-plan to show the location, hazards, and emergency contacts for each occupancy, so when a call comes through we know the specifics, rather than just knowing the address.”

Hershey Volunteer Fire Department

Rodney Sonderman

Deputy Fire Chief

Tackling Hershey's ISO Rating with First Due

“Having a solution that's functional and being able to provide data in real time is really helpful and very important to us.”

Rio Rico Medical and Fire District

George Cluff

Fire Marshals Association

Focused First Due Use Case: Standardizing a Statewide Inspection Process

“The simplicity of First Due caught my eye from day one, and it still is the main reason it works well for me today.”

Arcadia Fire Department

Jeff Smith

Deputy Chief

Arcadia Fire Department - Deputy Chief Barry Spriggs

“Before we were running on First Due, we did not have an Access and Functional Needs list.”

Orange Beach Fire Department

Jeff Smith

Deputy Chief

City of Orange Beach Fire Department - Deputy Chief Jeff Smith

“All it took was one phone call to First Due Client Success team to review our goals...”

Eagle County

Tracy LeClair

Community Risk Manager

Eagle County - Going Live With a Multi-Agency Community Connect Program

“The First Due team has been very responsive and behaves like a partner rather than a vendor.”

George Mason University

Gregg Black

Director of EM & Fire Safety

First Due on Campus: A Collaboration for Public Safety at George Mason University

“When I saw First Due, I immediately felt like it was the answer we had been looking for.”

Carmel Fire Department

Lucas Ray

Fire Marshal

Using First Due for Special Circumstances & Community Events

“First Due makes it so much easier to work with these other city departments because I can just email them our pre-plan for the specific event.”

Burnsville Fire Department

BJ Jungmann

Fire Chief

Part 1: Beginning the Journey with First Due

“First Due wants to make the product work for us, rather than us changing how we work for the product, and I will always be willing to partner with that.”

Town of Essex Fire Department

John Planas

Fire Marshal

All In With First Due: Utilizing the Full RMS Suite

“To this day, First Due provides us with the customer support that I haven’t seen in any other company.”

Roberts Park Fire Protection District

Jeffrey Dees

Deputy Fire Chief

Roberts Park: An Operation Upgrade

“It was a relief to see that First Due is not only working but helping all of us learn and be safer and better at our job.”

Truckee Meadows Fire Prevention Bureau

Brittany Lemon

Fire Captain

Transforming Fire Prevention Workflows

“First Due has been one of the easiest companies I have worked with, professionally and personally. “