Customer Stories

The First Due platform integrates with vital elements of your operation to create a holistic technology environment for your agency. Below are some critical partnerships First Due has grown with with select leaders in Fire and EMS software.

Read extended versions of all first due customer stories by region with the First Due customer guide.

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READING FIRE DEPARTMENT

Trent Zulick

Lieutenant

Simplifying Inspections With First Due

“With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important.”

Truckee Meadows Fire Prevention Bureau

Brittany Lemon

Fire Captain

Transforming Fire Prevention Workflows

“First Due has been one of the easiest companies I have worked with, professionally and personally. “

Freeport Fire Department

Adam LeFevre

Firefighter/Paramedic

Digital Transformation through RMS Consolidation

“Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously.”

Roberts Park Fire Protection District

Jeffrey Dees

Deputy Fire Chief

Roberts Park: An Operation Upgrade

“It was a relief to see that First Due is not only working but helping all of us learn and be safer and better at our job.”

Town of Essex Fire Department

John Planas

Fire Marshal

All In With First Due: Utilizing the Full RMS Suite

“To this day, First Due provides us with the customer support that I haven’t seen in any other company.”

Burnsville Fire Department

BJ Jungmann

Fire Chief

Part 1: Beginning the Journey with First Due

“First Due wants to make the product work for us, rather than us changing how we work for the product, and I will always be willing to partner with that.”

Carmel Fire Department

Lucas Ray

Fire Marshal

Using First Due for Special Circumstances & Community Events

“First Due makes it so much easier to work with these other city departments because I can just email them our pre-plan for the specific event.”

George Mason University

Gregg Black

Director of EM & Fire Safety

First Due on Campus: A Collaboration for Public Safety at George Mason University

“When I saw First Due, I immediately felt like it was the answer we had been looking for.”

Hartsdale Fire Department

Doug Palmesi

Fire Captain

Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans

“First Due has freed up my mental capacity as a boss. First Due has given us a jump start in every aspect of our decisions, that jumpstart is what saves lives.”

Eagle County

Tracy LeClair

Community Risk Manager

Eagle County - Going Live With a Multi-Agency Community Connect Program

“The First Due team has been very responsive and behaves like a partner rather than a vendor.”

Orange Beach Fire Department

Jeff Smith

Deputy Chief

City of Orange Beach Fire Department - Deputy Chief Jeff Smith

“All it took was one phone call to First Due Client Success team to review our goals...”

Arcadia Fire Department

Jeff Smith

Deputy Chief

Arcadia Fire Department - Deputy Chief Barry Spriggs

“Before we were running on First Due, we did not have an Access and Functional Needs list.”

Rio Rico Medical and Fire District

George Cluff

Fire Marshals Association

Focused First Due Use Case: Standardizing a Statewide Inspection Process

“The simplicity of First Due caught my eye from day one, and it still is the main reason it works well for me today.”

Hershey Volunteer Fire Department

Rodney Sonderman

Deputy Fire Chief

Tackling Hershey's ISO Rating with First Due

“Having a solution that's functional and being able to provide data in real time is really helpful and very important to us.”

Grapevine Fire Department

Stuart Grant

Assistant Chief

Grapevine - Pre-plan Excellence for Every Occupancy Type

“With First Due, we can pre-plan to show the location, hazards, and emergency contacts for each occupancy, so when a call comes through we know the specifics, rather than just knowing the address.”

City of Fairfax Fire Department

Andrew Vita

Assistant Chief of Operations

City of Fairfax - Achieving Northern Virginia's Interagency Vision with First Due

“Through First Due, our regional partners are able to get across what's most important... and we can see the same for them.”

Central Kitsap Fire & Rescue

Ronny Smith

Apparatus Operator/FF/EMT

Central Kitsap Fire & Rescue - Community Connect Program Lead Ronny Smith

“What sets First Due apart is enabling care facilities to play a role in the pre-planning and notification processes.”

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