Freeport Fire Department

Digital Transformation through RMS Consolidation

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Adam LeFevre

Firefighter/Paramedic

Location

Freeport, IL

Response Area Population

25,000

Personnel

48 Active Responders

Q&A

Using First Due at Freeport

First Due

Could you tell us a little bit more about how you’ve transformed your department's operations with First Due?

Adam LeFevre

It's been a work in progress. I’ve been implementing First Due over the last few years. We started off using First Due for our pre-plans and inspections, and then gradually implemented First Due in other areas of our operations as time went on. This past year, we started using First Due to track our assets and inventory and over the summer we were told we had to find our own EMS reporting software because the company we had previously used was sunsetting over. It came down to either going to another company or keeping everything under one umbrella with First Due. This past fall, we decided to host our entire operation on First Due and worked with Client Success Manager Joe Callahan and Account Executive Erik Haversang to get everything Implemented and up and running.  

Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously. Crews can call out locations of hydrants and their sizes. We also brought in our GIS layers for our water mains, and we can even see what size hydrants are on that main. We’ve even simplified our inspections process. We were once doing inspections with pen and paper; now, they have a more professional look with a header and have follow-up procedures.  

Recently, we have been discussing using First Due for our fire investigations and looking at how fire marshals can start using the platform to simplify their process.  

Working with First Due Client Success Team

First Due

With First Due, Freeport fire department has its entire operation under one platform and access to a dedicated Client Success team. How has this impacted Freeport fire department?

Adam LeFevre

First Due gave us one go-to platform. It's the ease of getting everything under one umbrella with one login. We didn't have to worry about managing multiple logins for different areas of the organization. Crews and officers don't have to access different programs and log information when they've already logged in on the NFIRS side. It's all under one umbrella in different modules. We’re able to communicate with each other from every area of our operation, from the pre-plans side to the reporting side and back and forth.  

Two years ago, we had a big push to modernize our operations. It was a learning curve initially for me and the team, but we followed along, and everything fell into place. Technology can be a bit of a struggle initially, but everyone was able to move along quickly and figured it out. Once they realize how easily the system flows for them, they fell right into First Due. I worked with the First Due Client Success Team for the transition, and they obviously had it down.  

It's clear that the designers of First Due products have an emergency services background. This knowledge of public safety helps tremendously in First Due with the design elements all the way to customer service. I could describe a scenario to Client Success and they just get it. My department’s Client Success Representative, Joe Callahan, is following from Step One and knows exactly what we’re talking about. Having a relationship with people on the other side of the computer screen or phone and they know exactly what you’re looking for, how to manage it, and how to guide you has been a huge piece of modernizing our operation.  

Managing Operations Before First Due

First Due

Before First Due, how was your crew managing operations?

Adam LeFevre

For the most part, we were lucky if we were doing things in Excel. Our scheduler was done in Excel and our pre-plans were in binders; lots of pen and paper. This is sometimes seen as the traditional way but that’s just the way we’ve always done it. It “worked”, but it was time to modernize. First Due has brought us forward dramatically. Now, officers have the pre-plans on the tablets, right at the tip of their fingers. It was a big change for the team, and they love it because everything is right there now. They see everything before they even get on scene!

What Sets First Due Apart

First Due

Can you describe what influenced your decision to choose First Due for your reporting software over other companies?

Adam LeFevre

The company we previously were working with for reporting was changing reporting vendors and we had the option to stay with them or find another vendor. We were initially on Firehouse. The customer service experience at First Due is a huge reason why we decided to switch our operation over to First Due when we had to find another reporting software. I’m happy we made the switch.

First Due

Adam LeFevre

Products

End-to-end Solutions for the Fire Service

Pre-INcident
Planning

Fire
Prevention

NFIRS

ePCR

Mobile
Responder

Scheduling & Personnel

Community Connect

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage

Respond

Learn More

Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More

NFIRS

Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting

Automation

Compliance

Sophisticated Reporting

Learn More
Assessor
Data
PATIENT Data
Pre-plan information
CAD Integration
Schedule and Assignments

NFIRS

PROVINCE/
LOCAL /
STATE

NFORS

EPCR / NEMSIS

And
More

ePCR

Equip your agency with Next-Gen medical reporting with powerful automation, extensive configurations, and seamless integration.

NEMSIS Data Collect 3.4 Compliant

Intuitive User Interface

Field Configuration

Connected Device Integrations

LEARN MORE

Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.

Respond

Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Scheduling & Personnel

Schedule personnel with simple drag & drop functionality utilizing a best-of-breed scheduling platform.

Improved Scheduling

Automation

Compliance

Enterprise Management

Learn More

Any shift
type

Fully
integrated

Any device

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes

Respond

Learn More

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

LEARN MORE

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA

Digital Transformation through RMS Consolidation

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Freeport Fire Department

Firefighter/Paramedic

Adam LeFevre

Freeport, IL

Location

25,000

Response Area
Population

48 Active Responders

Personnel

read all
Q&A

Using First Due at Freeport

First Due

Could you tell us a little bit more about how you’ve transformed your department's operations with First Due?

Adam LeFevre

It's been a work in progress. I’ve been implementing First Due over the last few years. We started off using First Due for our pre-plans and inspections, and then gradually implemented First Due in other areas of our operations as time went on. This past year, we started using First Due to track our assets and inventory and over the summer we were told we had to find our own EMS reporting software because the company we had previously used was sunsetting over. It came down to either going to another company or keeping everything under one umbrella with First Due. This past fall, we decided to host our entire operation on First Due and worked with Client Success Manager Joe Callahan and Account Executive Erik Haversang to get everything Implemented and up and running.  

Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously. Crews can call out locations of hydrants and their sizes. We also brought in our GIS layers for our water mains, and we can even see what size hydrants are on that main. We’ve even simplified our inspections process. We were once doing inspections with pen and paper; now, they have a more professional look with a header and have follow-up procedures.  

Recently, we have been discussing using First Due for our fire investigations and looking at how fire marshals can start using the platform to simplify their process.  

Working with First Due Client Success Team

First Due

With First Due, Freeport fire department has its entire operation under one platform and access to a dedicated Client Success team. How has this impacted Freeport fire department?

Adam LeFevre

First Due gave us one go-to platform. It's the ease of getting everything under one umbrella with one login. We didn't have to worry about managing multiple logins for different areas of the organization. Crews and officers don't have to access different programs and log information when they've already logged in on the NFIRS side. It's all under one umbrella in different modules. We’re able to communicate with each other from every area of our operation, from the pre-plans side to the reporting side and back and forth.  

Two years ago, we had a big push to modernize our operations. It was a learning curve initially for me and the team, but we followed along, and everything fell into place. Technology can be a bit of a struggle initially, but everyone was able to move along quickly and figured it out. Once they realize how easily the system flows for them, they fell right into First Due. I worked with the First Due Client Success Team for the transition, and they obviously had it down.  

It's clear that the designers of First Due products have an emergency services background. This knowledge of public safety helps tremendously in First Due with the design elements all the way to customer service. I could describe a scenario to Client Success and they just get it. My department’s Client Success Representative, Joe Callahan, is following from Step One and knows exactly what we’re talking about. Having a relationship with people on the other side of the computer screen or phone and they know exactly what you’re looking for, how to manage it, and how to guide you has been a huge piece of modernizing our operation.  

Managing Operations Before First Due

First Due

Before First Due, how was your crew managing operations?

Adam LeFevre

For the most part, we were lucky if we were doing things in Excel. Our scheduler was done in Excel and our pre-plans were in binders; lots of pen and paper. This is sometimes seen as the traditional way but that’s just the way we’ve always done it. It “worked”, but it was time to modernize. First Due has brought us forward dramatically. Now, officers have the pre-plans on the tablets, right at the tip of their fingers. It was a big change for the team, and they love it because everything is right there now. They see everything before they even get on scene!

What Sets First Due Apart

First Due

Can you describe what influenced your decision to choose First Due for your reporting software over other companies?

Adam LeFevre

The company we previously were working with for reporting was changing reporting vendors and we had the option to stay with them or find another vendor. We were initially on Firehouse. The customer service experience at First Due is a huge reason why we decided to switch our operation over to First Due when we had to find another reporting software. I’m happy we made the switch.

First Due

Adam LeFevre