READING FIRE DEPARTMENT

Simplifying Fire Inspections

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Trent Zulick

Lieutenant Office

Location

Reading, PA

Response Area Population

96,518 People

Personnel

131 Firefighters and EMS

Q&A

First Due vs. other RMS software

First Due

What is it like using First Due’s inspections module compared to other RMS software?

Lieutenant Trent Zulick

Using First Due isn’t very difficult but on other software, there were some difficulties. If we wanted to do a new inspection design or a new inspection, everything had to go through them. With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important. That's a nice feature.

With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important.

With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important.

Implementing First Due

First Due

What's it been like introducing First Due to everybody on your crew and implementing it across the department?

Lieutenant Trent Zulick

At this point, it's the ease of use. I can't stress that enough. It's great! Everybody who starts working with it immediately can go to work and understands exactly what they're doing, it just takes a couple of times to use it and figure out what's what. Guys have come to me and asked, “Can we do this? Can we do that?” Every time these questions are brought up, the answer is, “Yep, we can do that.” The ease of use is there.Overall, though, it just takes some time for responders to get used to having this level of technology at their fingertips.

Everybody who starts working with it immediately can go to work and understands exactly what they're doing, it just takes a couple of times to use it and figure out what's what.

Everybody who starts working with it immediately can go to work and understands exactly what they're doing, it just takes a couple of times to use it and figure out what's what.

Utilizing the Permitting module and Inspection module

First Due

What's been your experience using the Permitting module and the Inspection module so far?

Lieutenant Trent Zulick

It's pretty easy to use and pretty self-explanatory. I've been able to put a lot of the information in myself. I haven't needed, any assistance. It works well. It keeps all our information in one spot. We have permits in there and we’re starting to set up inspections.

If we do a fire alarm permit issue, then we're going to start putting our final inspections in for fire alarms, so we have all that information in one spot.  As we're moving along in the inspection, we note the locations of the different items; fire alarm panels, fire department connections, standpipe connections, dry chemical systems, and wet chemical systems.

It keeps all our information in one spot.

It keeps all our information in one spot.

Working with your Client Success Manager

First Due

Can you describe your experience working with your Client Success Manager Kyle Nelligan, and the First Due company as a whole?

Lieutenant Trent Zulick

It's truly been easy. We can call or email Kyle and he just gets things done. The organization just seems like it's right there. They seem like they care about the customer. Almost everything that we've brought up, they've worked on. Some things we realize are long-term items that have not been accomplished yet, but after speaking with Kyle, I know the team is still working on those items.

It's truly been easy. We can call or email Kyle and he just gets things done. The organization just seems like it's right there. They seem like they care about the customer

It's truly been easy. We can call or email Kyle and he just gets things done. The organization just seems like it's right there. They seem like they care about the customer

Looking ahead with First Due

First Due

What are your plans for First Due looking forward?

Lieutenant Trent Zulick

I hope to see my team continue to expand their skills in the platform and continue to populate important data related to Pre-Incident Planning and things like that. In the next couple of years, there will be a shift in the internal demographic of the fire station, which will hopefully transform the way fire departments use technology. I hope to see departments use more modern software like First Due in the future.

I hope to see my team continue to expand their skills in the platform and continue to populate important data related to Pre-Incident Planning and things like that.

I hope to see my team continue to expand their skills in the platform and continue to populate important data related to Pre-Incident Planning and things like that.

Products

End-to-end Solutions for the Fire Service

Pre-INcident
Planning

Fire
Prevention

NFIRS

ePCR

Mobile
Responder

Scheduling & Personnel

Community Connect

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage

Respond

Learn More

Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More

NFIRS

Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting

Automation

Compliance

Sophisticated Reporting

Learn More
Assessor
Data
PATIENT Data
Pre-plan information
CAD Integration
Schedule and Assignments

NFIRS

PROVINCE/
LOCAL /
STATE

NFORS

EPCR / NEMSIS

And
More

ePCR

Equip your agency with Next-Gen medical reporting with powerful automation, extensive configurations, and seamless integration.

NEMSIS Data Collect 3.4 Compliant

Intuitive User Interface

Field Configuration

Connected Device Integrations

LEARN MORE

Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.

Respond

Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Scheduling & Personnel

Schedule personnel with simple drag & drop functionality utilizing a best-of-breed scheduling platform.

Improved Scheduling

Automation

Compliance

Enterprise Management

Learn More

Any shift
type

Fully
integrated

Any device

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes

Respond

Learn More

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

LEARN MORE

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA

Simplifying Inspections With First Due

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READING FIRE DEPARTMENT

Lieutenant Office

Trent Zulick

Reading, PA

Location

96,518 People

Response Area
Population

131 Firefighters and EMS

Personnel

read all
Q&A

First Due vs. other RMS software

First Due

What is it like using First Due’s inspections module compared to other RMS software?

Lieutenant Trent Zulick

Using First Due isn’t very difficult but on other software, there were some difficulties. If we wanted to do a new inspection design or a new inspection, everything had to go through them. With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important. That's a nice feature.

Implementing First Due

First Due

What's it been like introducing First Due to everybody on your crew and implementing it across the department?

Lieutenant Trent Zulick

At this point, it's the ease of use. I can't stress that enough. It's great! Everybody who starts working with it immediately can go to work and understands exactly what they're doing, it just takes a couple of times to use it and figure out what's what. Guys have come to me and asked, “Can we do this? Can we do that?” Every time these questions are brought up, the answer is, “Yep, we can do that.” The ease of use is there.Overall, though, it just takes some time for responders to get used to having this level of technology at their fingertips.

Utilizing the Permitting module and Inspection module

First Due

What's been your experience using the Permitting module and the Inspection module so far?

Lieutenant Trent Zulick

It's pretty easy to use and pretty self-explanatory. I've been able to put a lot of the information in myself. I haven't needed, any assistance. It works well. It keeps all our information in one spot. We have permits in there and we’re starting to set up inspections.

If we do a fire alarm permit issue, then we're going to start putting our final inspections in for fire alarms, so we have all that information in one spot.  As we're moving along in the inspection, we note the locations of the different items; fire alarm panels, fire department connections, standpipe connections, dry chemical systems, and wet chemical systems.

Working with your Client Success Manager

First Due

Can you describe your experience working with your Client Success Manager Kyle Nelligan, and the First Due company as a whole?

Lieutenant Trent Zulick

It's truly been easy. We can call or email Kyle and he just gets things done. The organization just seems like it's right there. They seem like they care about the customer. Almost everything that we've brought up, they've worked on. Some things we realize are long-term items that have not been accomplished yet, but after speaking with Kyle, I know the team is still working on those items.

Looking ahead with First Due

First Due

What are your plans for First Due looking forward?

Lieutenant Trent Zulick

I hope to see my team continue to expand their skills in the platform and continue to populate important data related to Pre-Incident Planning and things like that. In the next couple of years, there will be a shift in the internal demographic of the fire station, which will hopefully transform the way fire departments use technology. I hope to see departments use more modern software like First Due in the future.

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