Central Kitsap Fire & Rescue

Accelerating Response Times & Coordinating Arrival with Target Hazard Staff with Community Connect

Get in touch...

Schedule a Demo

Ronny Smith

Pre-Plan Coordinator


Silverdale, WA

Response Area Population

60,000 People


100 Professional Firefighters


Challenges of Age Care

First Due

What are the challenges that CKFR is consistently faced with when responding to age care facilities?

Ronny Smith

Should there be a catastrophic event at one of these facilities, evacuating residents presents its own challenges.  We have facilities in our protection area where there are 60+ apartments housing residents with various functional needs that would need assistance in rapidly exiting their buildings.  This is manpower intensive and can present a major operational issue.

Responding to a call relevant to single individual at one of these facilities is a different issue but also its own challenge. A resident may call 911 looking for EMS to address a critical health issue, and in some instances the facility staff would be unaware that a call was placed. Therefore, when we arrive, staff is unprepared to ensure quick transport of the resident to the ambulance.

Re-Imagining the Response Workflow

First Due

How did First Due offer a solution to positively impact the response workflow at an age care facility?

Ronny Smith

First Due is an awesome tool that allows our personnel to create differentiated pre-plans for care facilities.  We can have different layers that show our crews a plan for a fire, plans for EMS extraction at various points around the facility, and every other scenario we train for.

What truly sets First Due apart is enabling staff at the facility to play a role in the pre-planning and notification process. Through Community Connect, the building leadership and on-site security are notified when a resident calls 911 for an emergency.  As we're en-route, security has already received a text message that Central Kitsap is responding and then proceeds to prepare for our arrival by clearing space for the ambulance outside, locking down an elevator for our crew, and more.  In the middle of the night this is huge. Community Connect has reduced our response times dramatically and helped keep our elderly safe. It's great. Doors are unlocked, elevators are on the ground floor, and security has the situation under control and can escort us directly to the person in trouble.

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

Community Connect Bridging the Responder / Caregiver Information Gap

First Due

Do you have any specific examples?

Ronny Smith

The day after we set up one of our facilities for Community Connect, we were dispatched there to help a senior in respiratory distress.  Prior to the dispatch, I notified the crews that this new notification system had been set up with security at this 24-hour care facility.  When our crew was dispatched, the security guards knew we were on our way and were prepared to provide immediate access and helped facilitate the response. We were able to get our senior in distress out of his room and loaded onto an ambulance with record levels of assistance from facility staff.

Growing the Community Connect Program

First Due

How do you plan on expanding your success with Community Connect to get more facilities like this one signed up?

Ronny Smith

We have First Due deployed to all six of the fire departments here in Kitsap County. For the folks that don't know, that's just across the sound from Seattle, Washington. Community Connect has been running countywide for over a year, and we have seen thousands of our residents sign up and a growing number of local businesses like the age care facility we spoke about today. CKFR coordinates with Operations and the Community Connect leads at each of our partner agencies to ensure we have a coordinated plan for awareness and registrations the same way we all came together to focus on Community Connect at our residential occupancies.

Working directly with the leadership and staff at our businesses adds a whole new level of service that will positively assist our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses adds a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses adds a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Creating a Household Name

First Due

How do you plan to make your community aware of the program?

Ronny Smith

First Due provides us with a custom-branded kit to get the right information in front of the residents and businesses we provide service to. Because all of our partners at our neighboring agencies use the same kit, we have standardized messaging, standardized branding, and a standardized marketing plan.  We use these resources to develop presentations for local businesses, chambers of commerce, rotary clubs, our schools, and our local malls, and we just grow from there. We also keep informative flyers in our units to distribute should there be an opportunity during response.


End-to-end Solutions for the Fire Service






Scheduling & Personnel

Community Connect

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage


Learn More

Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More


Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting



Sophisticated Reporting

Learn More
Pre-plan information
CAD Integration
Schedule and Assignments







Equip your agency with Next-Gen medical reporting with powerful automation, extensive configurations, and seamless integration.

NEMSIS Data Collect 3.4 Compliant

Intuitive User Interface

Field Configuration

Connected Device Integrations


Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.


Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors







Scheduling & Personnel

Schedule personnel with simple drag & drop functionality utilizing a best-of-breed scheduling platform.

Improved Scheduling



Enterprise Management

Learn More

Any shift


Any device

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes


Learn More

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation


Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA