Community Connect

Community Connect is the premier community risk reduction tool, built to keep citizens and crews safer.

Residential Portal

Citizens can provide essential life safety data through Community Connect's secure online portal.

Life Safety
Residents can enter details about their home including who lives there and how to contact them during an emergency.
Access & Functional Needs Registry
Capture functional needs of residents like medical conditions, mobility concerns, and other critical information to ensure safety and security for every occupant.
Pets & Livestock
Ensure animals are safe during an emergency. When using Community Connect, residents can enter important information about their pets, including photos and veterinary contact information.
Burn Permitting
Residents can apply, and your agency can approve a burn permit with just a few clicks.
Smoke Alarm Installations
Residents can quickly request a smoke alarm installation, taking your community smoke alarm program to the next level.

Commercial Portal

Business owners and managers can provide essential life safety data through Community Connect's secure online portal.

Contact & Occupancy Management
Business owners and managers can enter details about their commercial properties, including building features, business information, and contact information. In addition, you can manage multiple properties under one account.
Functional Needs
Capture functional needs of commercial occupants, like medical conditions, mobility concerns, and more.
Access and Utilities
Owners can document building access information, including the locations of elevators, stairwells, key boxes, and utility shutoffs.
Add a note detailing any hazardous materials on the premises to inform crews before they go.
Fire Systems
Document on-premises fire protection systems to assist responders' property awareness and preparedness.
adding a new fire system to a Community Connect profile
Upload Attachments
Business owners can upload attachments with relevant data and images about their property.
uploading an attachment to a Community Connect profile


Put more control into the hands of your citizens with a self-service portal for inspections, permits, and invoices. With First Due's Community Connect

Schedule Inspections
Citizens have the option to schedule inspections and re-inspections directly from their Community Connect account
Apply for Permits
Citizens have the option to apply, and request permits directly from their Community Connect account.
Pay Invoices
Citizens have the option to pay invoices for services such as permits, inspections, and more directly from their Community Connect account.

Emergency Communications

Keep your citizens informed during an incident at their property.

Data During Response
Thanks to Community Connect, your crews will have the critical information they need to keep safe during an incident.
Automated Notifications
Notify contacts immediately via text message if there is ever an emergency at their occupancy.
example of a mobile text alert about a fire
First Due Live
Enable contacts to directly share voice and video with the resident or business owner during an incident.

Out-of-the-box Marketing

First Due helps you drive your Community Connect’s success and engagement for your residents. You’ll have support every step of the way, with assets like:

A Dedicated Website
Your own customized home for Community Connect online, built for your agency with a message from your team to your community to inspire continual signups.
Ocala Fire Rescue Community connect website
Customized Online and Offline Assets
Reach your residents and business owners where they are with customized Social Media assets, postcards, flyers, and brochures for your agency to print and distribute online and at community events.
Orange Beach Community Connect information for community members
Content Updates
Regular social media content updates highlighting satety topics that resonate with your community.

See how it works!

Community Connect

Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home. It only takes a few minutes to sign-up, so check Community Connect for your community!

More to explore

Built to run your entire Fire and EMS operation in one place.

Pre-Incident Planning

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

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Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




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Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

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Our superior NEMSIS v3.4 compliant ePCR provides the necessary functionality without sacrificing response efficiency.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

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Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings your First Due information to the forefront when you're in the field.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

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Scheduling & Personnel

Whether your crew's scheduling model is straightforward or complex, we've got you covered.  

Improved Scheduling



Enterprise Management

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Community Connect

Community Connect allows residents to create a household life safety profile in minutes. In addition, First Due provides your agency with marketing resources to promote and drive ongoing engagement.

Engage Residents

Engage Businesses

Automate Processes


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Assets & Inventory

Get real-time insight and statistics on apparatus and equipment health, usage, and compliance—seamlessly linked to First Due's scheduling and incident reporting modules.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

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Hydrant testing and management workflows have never been easier with First Due's Hydrant module.

Services and Test


Data Management

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Enable your crews to gain the expertise they need with First Due's training module.




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Events & Activities

Your agency is highly productive. The activities module lets you document that activity to the fullest each day.



Enterprise Management

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Data & Analytics

Data drives your department. First Due's reporting and analytics features put you in the driver's seat.

Turnkey Reports

Ad Hoc Reporting


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Fire Investigations

Customize and manage your post-mortem fire documentation end to end.

Next-Generation Documentation

Comprehensive Investigations Records Management

Interconnection & Compliance  

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Incident Command

Streamline critical incident management with a digital command board, enabling Incident Commanders to swiftly allocate and track resources.

Live, Configurable Timers

Account for and Assign Resources

Incident Command Decisions in Real Time, On Any Device

Quick, Easy, and Accurate AARs

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Trusted Across the US and Canada

From Volunteer Agencies to Major Metros

Charlotte Fire Department
Charlotte, NC
Fairfax County Fire & Rescue
Fairfax, VA
Fort Worth Fire Department
Fort Worth, TX
Fort Lauderdale Fire Department
Fort Lauderdale, FL
Santa Monica Fire Department
Santa Monica, CA
Seattle Fire Department
City of Seattle, WA
New Orleans Fire Department
New Orleans, LA
And Many More

Featured Customers

Industry Partnerships to Accelerate Fire Prevention Even Further

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