Incident Command

Streamline critical incident management with Incident Command.

Incident Command Decisions in Real Time, On Any Device

Stay informed and agile with live incident command visibility, accessible on any device.

Compatible on Any Device
Enjoy seamless compatibility on MDTs, toughbooks, tablets, and any browser-enabled device for maximum accessibility and flexibility.
Live Updates
Stay connected and receive real-time updates directly from the incident commander as events unfold, ensuring everyone stays updated.
Dynamic LogView
Gain valuable insights with a dynamic, live view of log entries during incident response, allowing for informed decision-making based on the incident's progress.
Commander Awareness
Ensure accountability throughout the process by promoting a structured hierarchy and clear understanding of response leaders.

Account for and Assign Resources

Efficiently account for and assign resources with ease.

Drag and Drop
Drag and drop dispatched units onto specific tasks and assignments for streamlined resource allocation.
On-Demand Units
Create new units on the fly, instantly adding them to address any situation.
Management Snapshot
Glance at open tasks, available units, and checklist items, providing essential metrics efficiently for effective management.
Checklist Templates
Access pre-built checklists designed for specific incident types, or effortlessly adapt and create configurable checklists on the fly.

Live, Configurable Timers

Stay on top of your incident management with real-time, customizable timers.

Command Timer
Have complete visibility into the elapsed time since command was established.
PAR Timer
Set and adhere to operational guidelines for your organization by using the configurable PAR timer.
Audible and Visual Alerts
Never miss time thresholds with audible and visual alerts that provide timely notifications.
Task Timer
Accurately track and manage time spent on tasks to optimize productivity and resource allocation.

Quick, Easy, and Accurate AARs

Streamline after-action reviews with quick, easy, and accurate reporting.

Efficient Reporting
Utilize the dynamic report builder for quick reporting, swift updates, and streamlined communication.
Enhanced Visibility
Attach multimedia to entries, such as photos or videos, to provide a visual representation of past events, enhancing understanding and increasing visibility.
Comprehensive Filtering
Easily filter and sort log entries by unit, user, time, and task, allowing precise and efficient access to specific information.

More to explore

Built to run your entire Fire & EMS operation in one place.

Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings your First Due information to the forefront when you're in the field.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

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Pre-Incident Planning

Knowledge isn't just power; it's life safety. First Due delivers the Fire & EMS industry's best pre-planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

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Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




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Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

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Our superior NEMSIS v3.4 compliant ePCR provides the necessary functionality without sacrificing response efficiency.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

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Scheduling & Personnel

Whether your crew's scheduling model is straightforward or complex, we've got you covered.  

Improved Scheduling



Enterprise Management

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Community Connect

Community Connect allows residents to create a household life safety profile in minutes. In addition, First Due provides your agency with marketing resources to promote and drive ongoing engagement.

Engage Residents

Engage Businesses

Automate Processes


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Assets & Inventory

Get real-time insight and statistics on apparatus and equipment health, usage, and compliance—seamlessly linked to First Due's scheduling and incident reporting modules.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

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Hydrant testing and management workflows have never been easier with First Due's Hydrant module.

Services and Test


Data Management

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Enable your crews to gain the expertise they need with First Due's training module.




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Events & Activities

Your agency is highly productive. The activities module lets you document that activity to the fullest each day.



Enterprise Management

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Data & Analytics

Data drives your department. First Due's reporting and analytics features put you in the driver's seat.

Turnkey Reports

Ad Hoc Reporting


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Fire Investigations

Customize and manage your post-mortem fire documentation end to end.

Next-Generation Documentation

Comprehensive Investigations Records Management

Interconnection & Compliance  

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Incident Command

Streamline critical incident management with a digital command board, enabling Incident Commanders to swiftly allocate and track resources.

Live, Configurable Timers

Account for and Assign Resources

Incident Command Decisions in Real Time, On Any Device

Quick, Easy, and Accurate AARs

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Trusted Across the US and Canada

From volunteer agencies to major metros

Lethbridge County Emergency Services
Lethbridge County, AB
West Lincoln Emergency Services
Lincoln, ON
Chestermere Community Safety
Chestermere, AB
Saint John Fire Department
Saint John, NB
Niagara West Fire & Emergency Services
Grimsby, ON
Capital Regional District Fire Protection
Victoria, BC
RMWB Emergency Services
Wood Buffalo, AB
And Many More

Featured Customers

Industry Partnerships to Accelerate Fire Prevention Even Further

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