Event Concluded

See you next year

The EMS Summit

Hosted by the

Hosted by Endeavor Business Media

Discover how we're helping Fire & EMS Agencies nationwide Re-imagine their response. Your entire operation. One platform.

We hope to see you at The EMS Summit

We hope to see you at The EMS Summit

We hope to see you at The EMS Summit


Upcomming Events


We hope to see you at The EMS Summit

Not going to The EMS Summit?

From Pre-Incident Planning, to Response and Incident Reporting, Fire & EMS Agencies across Nevada struggle to effectively manage their day-to-day operations in a single platform. We are changing the way Public Safety Software works with an end-to-end solution, born in the cloud, built to run your entire operation in one place. Meet with our team at The EMS Summit to learn more.

Register for Event

Lake Las Vegas



May 16, 2022


May 18, 2022

May 16, 2022

Pre-Incident Planning, Community Engagement
& Mobile Response Are Broken

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially on residential structures where most calls and injuries take place.

Manual Collection

Manual collection of occupancy and inspection data is time consuming, expensive, and often outdated. It’s also only completed on commercial structures, leaving a massive data gap from a community risk perspective with no information directly from the community.


Even if Fire Agencies do a great job collecting occupancy data, it’s often not easily accessible or quickly consumable in the field. More often than not, valuable data is ignored completely and is nearly impossible to share when it is needed most.

Re-imagining Pre-Incident & Community
Engagement Planning for the Way You Respond


Aggregate Every Source of Important Information to Build a Pre-Plan on Every Structure Out-of-the-Box.








Every Structure

A Pre-Incident Plan for Every Structure - Even Residential. Out of the box, First Due covers your entire respose area.

Constantly Current

Your Pre-Plans will remain ever-current and update dynamically with new Information across your connected data sources.

Only What's Important

You are alerted to only the most critical information based on the type of response in a format you can consume in seconds.


Build upon Out-Of the-Box Pre-Incident Plans with World Class Mapping and Planning Tools in the Field in Minutes
  • Custom & NFPA Standard Icons

  • Annotation Functionality

  • Floor-by-Floor Plans

  • Special Event Plans

  • Detailed Occupancy Organization

  • Scheduling & Workflow Management


Incorporate Structural and Occupancy Property Information from Residents & Business Owners. Take High Hazards a step further with two-way communication during an event and Community Assisted Pre-Planning.

Data Directly from Residents

Structural Specifics, Contacts, Functional Needs, Pets, Meeting Places & More.

Out-of-the Box Outreach Program

Come Equipped with a Resident Facing Landing Page, Print Marketing Materials and a Guide to Community Success.

Always Updated

Automatic Data Refresh Emails sent to the resident to ensure information is up to date.

Available at the Time of Response

See community sourced details when you need them most.

In this report from Local 10 Fort Lauderdale, First Due and Battalion Chief Steve Golan of the Fort Lauderdale Fire Department dive into how creating a direct line of communication with high hazard leadership through First Due Community Connect can cut high-rise response times nearly in half.

Collaborate Directly with High Hazard Owners and Managers

Allow Property Owners and Managers to Securely Provide Critical Data Including Contact Information, Functional Needs, Mapping, Documents and Access Information.

Access Pre-Plans at the Time of Response

Data added through Community Connect made available to First Responders at the time of an Incident - Integrated with Dispatch and in a format you can consume in seconds.

Communicate Effectively During an Incident

Automatically notify building owners, security or management teams of your arrival, open a direct line of communication and even have them share location and access info on the fly.


What you need, when you need it, on any device.

Linked to CAD

Available on Web, iOs and Android

In a Format You Can Consume in Seconds

Alert Tiles
Size-Up Story
Map Layers

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors







Engineered for your IT

Powerful Partnerships from Data to Response
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Learn More about First Due's
Technology Partners…


Doug Palmesi

Fire Captain

Hartsdale Fire Department

When we arrived to the house, what I was looking at on First Due was an exact match to what I was looking at in real life...The guys knew exactly where and what everything was, it was pretty incredible, it felt like a well-rehearsed dance...We haven't been on a call without First Due ever since.  

Jeff Smith

Deputy Chief

Orange Beach Fire Department

What we found was incredibly useful as First Due enabled us to access buoy data from offshore to monitor wind speeds and wave height, so we could better estimate the time frame of major winds/storm surge arriving in Orange Beach.

Deputy Fire Chief

Barry Spriggs

Arcadia Fire Department

A the 2020 Bobcat fire quickly approached, we first went in to First Due and used the Occupancy Organizer to view a concise list of addresses that housed our at-risk residents and then provided this list to our partners in Law Enforcement as they were putting together their evacuation plans.

Assistant Chief of Fire & EMS Operations

Stuart Grant

Grapevine Fire Department

We get calls all the time from people in our community who want to make sure we know their situation in case we are ever called to their home. They call with things like where medication is located, information on mobility issues for people who would need extra assistance in evacuating, where bedrooms of small children or grandchildren are located, and other details specific to their home and family. It's so helpful being able to refer them to Community Connect where they can tell us everything, and then there it is, available to us the second we need it.

Battalion Chief

David Jacobs

Fort Myers Fire Department

"First Due means consistency, ease of preplan creation and information access and community engagement through community connect."

Fire Marshal

Roger Parker

Elk Creek Fire Department

"I've been in the fire service for 49 years and I've always struggled to get the preplan information to the firefighters in the field where they can access it and apply it to help protect their community and themselves. First Due has created a solution that is easy to use and easy to understand because it's visual. Now with v3 I can annotate and color code the occupancies in accordance with the Community Risk Reduction model that is being used for NFPA, ISO and Accreditation.”

Join the First Due team at the EMS Summit

See a platform deep dive into the cutting edge technology of Fire & EMS Software.

Justin Dillard

Senior Solutions Consultant
After many years in the fire service, Justin transitioned to working in technology. He has a passion for truly understanding challenges to design solutions that streamline efficiencies.

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Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Seattle Fire Department

Seattle, WA

Fort Lauderdale Fire Department

Fort Lauderdale, FL

Charlotte Fire Department

Charlotte, NC

Reno Fire Department

Reno, NV

Mesa Fire and Medical Department

Mesa, AZ

Fort Worth Fire Department

Fort Worth, TX

Albuquerque Fire Department

Albuquerque, NM

Los Alamos County Fire Department

Los Alamos, NM


End-to-end Solutions for the Fire Service






Scheduling & Personnel

Community Connect

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage


Learn More

Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More


Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting



Sophisticated Reporting

Learn More
Pre-plan information
CAD Integration
Schedule and Assignments


Province/ Local / State





Equip your agency with Next-Gen medical reporting with powerful automation, extensive configurations, and seamless integration.

NEMSIS Data Collect 3.4 Compliant

Intuitive User Interface

Field Configuration

Connected Device Integrations


Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.


Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors







Scheduling & Personnel

Schedule personnel with simple drag & drop functionality utilizing a best-of-breed scheduling platform.

Improved Scheduling



Enterprise Management

Learn More

Any shift


Any device

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes


Learn More

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation