Community Connect

The premier Community Risk Reduction tool for safer citizens and safer crews.

Residential Portal

Citizens can provide essential life safety data via a secure online portal.

Life Safety
Residents can enter details about their homes – who lives there, details about their home, and how to contact them during an emergency.
Access & Functional Needs Registry
Capture functional needs of residents like medical conditions, mobility concerns, and other critical information to ensure safety and security for every occupant.
Pets & Livestock
Ensure no animals are left behind during an emergency. Using Community Connect, residents can enter important information about their pets, including photos and veterinary contact information.
Burn Permitting
Residents can apply and your agency can approve a burn permit with just a few clicks.
Smoke Alarm Installations
Residents can request a smoke alarm installation with ease, taking your community smoke alarm program to the next level.

Commercial Portal

Business owners and managers can provide essential life safety data via a secure online portal.

Contact & Occupancy Management
Business owners and managers can enter details about their commercial properties, including building features, business information, and contact information.   Multiple properties can be managed under one account.
Functional Needs
Capture functional needs of commercial occupants, like medical conditions, mobility concerns, and more.
Access and Utilities
Owners can document building access information, including the locations of  elevators, stairwells, key boxes, and utility shutoffs.
Haz Mat
Add a note detailing any hazardous materials on premise so crews know before they go.
Fire Systems
Document on-premise fire protection systems to  assist responders’ property awareness and preparedness.
Upload Attachments
Business owners can upload attachments with relevant data and images about their property.


Coming Soon: Put more control in the hands of your citizens with a self-service portal for inspections, permits, and invoices. With First Due’s Community Connect, local business owners can:

Schedule Inspections
Schedule an inspection or reinspection directly from Community Connect.
Apply for Permits
Quickly apply for permits through the portal.
Pay Invoices
Submit payment for permits or inspections with just a few clicks.
Online Payments
Faster and easier collections with integrated payment integration.Create, send and have customers pay all online on any device

Emergency Communications

Keep your citizens informed during an incident at their property.

Automated Notifications
Notify residents and business owners immediately via text message if there is ever an emergency at their occupancy.
Data During Response
Thanks to Community Connect, your crews will have the critical information they need to keep safe during an incident.
First Due Live
Enable your residents to directly share voice and video with the resident or business owner during an incident.

Out-of-the-box Marketing

First Due helps you drive your Community Connect’s success and engagement for your residents. You’ll have support every step of the way, with assets like:

A Dedicated Website
Your own customized home for Community Connect online, built for your agency with a message from your team to your community to inspire continual signups.
Social Media Support
Custom-built social media messages and graphics to launch on Facebook, Instagram, Twitter and LinkedIn.
Print Materials
Reach your residents and business owners where they are with customized   postcards, flyers, and brochures for your agency to print and distribute at community events.
Content Updates
Regular social media content updates highlighting satety topics that resonate with your community.

See how it works!

Community Connect

Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home. It only takes a few minutes to sign-up, so check Community Connect for your community!

More to explore

Built to run your entire Fire and EMS operation in one place.

Pre-Incident Planning

Knowledge isn’t just power, it’s life safety. First Due delivers the Fire & EMS industry’s best Pre-Planning solution that helps keep crews and citizens safe.

Pre-Plan Mapping

Advanced Mapping Features

Enterprise Management

Any Device

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Fire Prevention

Re-Imagine Fire Prevention and Community Risk Reduction with First Due’s integrated Prevention Suite.

Next-Gen Inspections




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Incident Documentation has never been easier. Drive compliance through easy-to-use field tools, automation, and analytics.

Streamlined NFIRS Documentation

Advanced Integrations

Compliance & Automation

Reporting & Analytics

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Best-of-breed NEMSIS v3.4 compliant ePCR. All the functionality you need without sacrificing efficiency during response.

Streamlined Documentation

Advanced Integrations

Hospital Interoperability

Compliance & Automation

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Mobile Responder

A sophisticated Fire & EMS-focused iOS and Android app that brings all your First Due information to the forefront when on the go.

Any iOS or Android Device

Notify & Respond

Full Platform Access

CAD Agnostic

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Scheduling & Personnel

Whether your crew’s scheduling model is straightforward or complex, we’ve got you covered.

Improved Scheduling



Enterprise Management

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Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes


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Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

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Hydrant testing and management workflows have never been easier with First Due’s Hydrant module.


Pre-Plan Integration


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Make the grade with the First Due Training module.




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Events & Activities

Your agency is highly productive. The Activities module blets you document that activity to the fullest each day




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Data & Analytics

Data drives your department. First Due’s reporting and analytics features puts you in the driver’s seat.

Out-of-the-box Reports

Ad Hoc Reporting


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Featured Partners

Industry partnerships to accelerate Fire RMS

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Trusted Across the US and Canada

From Volunteer Agencies to Major Metros

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Fort Lauderdale Fire Department

Fort Lauderdale, FL

Santa Monica Fire Department

Santa Monica, CA

Seattle Fire Department

City of Seattle, WA

New Orleans Fire Department

New Orleans, LA

And Many More


Featured Customers

Industry Partnerships to Accelerate Fire Prevention Even Further

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