Navigating a Stalled NERIS Transition: Key Steps to Take Action

NERIS reporting is live and provides a clear, standardized framework for fire and EMS data nationwide. While the NERIS requirements themselves are well-defined, many departments are running into challenges caused by vendor platform limitations, incomplete integrations, and uneven transition support.

This session will focus on the practical options departments have today, where vendor platforms most often break down, and what departments can do now to move forward.

Based on experience supporting more than half of successful NERIS transitions, First Due will explain what operational readiness actually looks like, how vendor integrations affect timelines, and how departments can move from partial readiness to stable, reliable NERIS reporting.

KEY TAKEAWAYS:

✅ Understand the operational requirements for live NERIS reporting

✅ Identify the most common causes of stalled or failed NERIS transitions

✅ Take immediate, practical steps to regain momentum and get up to speed

✅ Evaluate the role of a true all-in-one platform and how native integrations support readiness

✅ Leave with a clear, actionable path to getting NERIS fully operational

Featuring

Dre Mihaylo

Midwest Account Executive
FIRST dUE
Dre grew up in Southern California in a region heavily afflicted by wildfire. She brings extensive knowledge and background in the realm of public safety, specifically identifying department administrative inefficiencies, executing project management for implementation, and improvement of overall technology effectiveness. Dre joined the team in 2020 and looks forward to serving each agency she works with.

Chris Walker

Solutions Consultant
FIRST dUE
Chris Walker is a Solutions Consultant at First Due, where he partners with fire and EMS agency leadership across North America to demonstrate how First Due’s all-in-one platform can drive operational efficiency, compliance, and service excellence. With a background in emergency services, Chris previously served for seven years as a Firefighter/Paramedic for the City of Norfolk, VA, where he provided Advanced Life Support and led instruction in BLS and ALS protocols. He also held the role of Trainer & Content Developer at First Due, building technical curriculum and delivering impactful training experiences. Chris brings deep frontline insight and a passion for public safety innovation to every customer engagement.

Hala Bennmoussa

Product Marketing Manager
FIRST dUE
Hala Benmoussa combines her public health and nursing background with a deep understanding of healthcare systems to enhance patient outcomes through technology. Her expertise bridges the gap between advanced technological solutions and the practical needs of public safety organizations. As a Product Marketing Manager at a leading software company, Hala focuses on promoting innovative solutions that empower public safety agencies. She utilizes her extensive knowledge to craft effective marketing strategies, communicating the value and impact of these solutions to the relevant audience.

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