IAFC Webinar :Plan. Respond. Command: The Next-Gen Digital Solution for Improved Incident Response

Plan, respond, command, brings the transformative power of a modern incident response platform by optimizing your preparation, on-scene management, and post-incident reporting tools. Gain exclusive insights into the solutions that redefine your agency’s operational backbone, making every response faster, intuitive, and more efficient.

Don't miss this opportunity to reimagine your approach to response and embrace a future-proof platform that propels your operations into the future of fire response & RMS software.

Big Takeaways:

  • Plan: Equip responders with key pre-incident insights for proactive readiness, pre-plans, hydrants, and occupancy data.
  • Respond: Through our responder dashboard, diminish response times, and streamline resource accountability through automated CAD connections.
  • Command: Access a digital command board for effective resource management, transparent tactical decisions, less radio traffic, and a safer scene for your first responders.
  • Reporting & After-Action Reports (AAR): Capitalize on data analytics for succinct post-incident wrap-ups and improved accountability.

Featuring

Ronny Smith

Associate Product Manager
first due
Ronny Smith is an Associate Product Manager at First Due, where he brings a wealth of experience across consulting, client success, training, and support for fire and EMS agencies in the U.S. and Canada. He possesses deep product knowledge across the First Due suite, including Web Responder, Command, Mobile, Pre-planning, Hydrants, Training, Prevention, Events, and Activities. In addition to his work at First Due, Ronny serves as a Captain at Central Kitsap Fire & Rescue, contributing over 27 years of fire service experience. His leadership background includes roles such as Lieutenant, Apparatus Operator, and Union President for Local 2819-Central Kitsap Bargaining Units. Ronny is a regular presence at key industry events like FDIC and FRI, where he represents First Due and strengthens relationships with agency partners. His dual expertise in public safety operations and SaaS product management positions him as a trusted voice in the fire and EMS technology space.

Mike Gority

Solutions Consultant
first due
First Due Solutions Consultant Mike Gority has been in the Fire/EMS industry for 30 years, first as a career Firefighter/Paramedic in the Tampa Bay area of Florida, then later as EMS on the Oregon Coast. Mike is a field-tested expert in the areas of data management and analysis, EMS operations and training, GIS education, and Fire/EMS Software in general.

Kyle Nelligan

Client Success Manager
first due
Based in Wilmington, North Carolina, Kyle Nelligan has been with the Wilmington Fire department for 8 years. Before joining the Fire Service, Kyle spent six years working as a teacher/administrator. These skills and experience have been invaluable in his role as a Client Success Manager with First Due. Kyle loves finding unique ways for clients to utilize First Due to improve their effectiveness and ensure that crews return home safe from every call.

Jeff Dulin

Strategic Advisor for National and International Programs - IAFC
first due
Jeff Dulin is the Strategic Advisor for National & Global Programs for the International Association of Fire Chiefs. Jeff also oversees several of the IAFC’s GIS Projects where he works on programs that collect, analyze and disseminate information. In this role, Jeff oversees all Technology Research Projects and data development tools for use prior to and during disasters. Jeff Works closely with State, Local, and Federal partners in the GIS arena to help bring real-time data sharing from the field to decision-makers. Jeff has been very active in the disaster response arena deploying to dozens of national disasters as part of Incident Management Teams and was the Deputy Operations Chief for the 2012 Democratic National Convention in Charlotte, NC.

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