Smarter, Faster Response: Strategy-Driven Fireground Ops with First Due

Agencies often struggle with inconsistent or outdated response strategies due to siloed information, lack of real-time coordination, and manual workflows that slow down decision-making. Critical data isn't always available when it's needed most, and strategy execution can vary widely from incident to incident.

These gaps can lead to slower response times, breakdowns in communication, and reduced situational clarity across teams. The result is a reactive approach that limits operational effectiveness, increases risk, and places additional strain on personnel and resources.

Join us to discover how First Due’s all-in-one platform is transforming the way fire departments plan, command, and respond. We’ll explore how First Due’s suite of solutions work together to streamline operations and drive faster, more coordinated, and confident response at every level. Whether you're leading crews in the field or managing incident operations, you’ll walk away with practical insights into how First Due can enhance your department’s readiness, communication, and overall performance.

Key Takeaways:

✅ Unify planning, command, and post-incident workflows to drive consistency and coordination across your department.

✅ Equip crews with real-time, accurate data to boost situational awareness and confident decision-making.

✅ Simplify response workflows by removing redundancies and improving communication from dispatch to debrief.

✅ Strengthen preparedness and adaptability through smarter planning and streamlined execution.

Featuring

Chris Walker

Solutions Consultant
FIRST dUE
Chris Walker is a Solutions Consultant at First Due, where he partners with fire and EMS agency leadership across North America to demonstrate how First Due’s all-in-one platform can drive operational efficiency, compliance, and service excellence. With a background in emergency services, Chris previously served for seven years as a Firefighter/Paramedic for the City of Norfolk, VA, where he provided Advanced Life Support and led instruction in BLS and ALS protocols. He also held the role of Trainer & Content Developer at First Due, building technical curriculum and delivering impactful training experiences. Chris brings deep frontline insight and a passion for public safety innovation to every customer engagement.

Aisha Miller

Account Executive
FIRST dUE
Aisha Miller partners with Fire and EMS agencies across Missouri and Arkansas to support their transition to modern, all-in-one software with First Due. Drawing on her background in entrepreneurship, sales, and public safety SaaS, she brings a strategic, solutions-driven approach to every customer interaction. Aisha is passionate about helping agencies streamline operations, improve service delivery, and drive long-term impact in their communities.

Ronny Smith

Associate Product Manager
FIRST dUE
Ronny Smith is an Associate Product Manager at First Due, where he brings a wealth of experience across consulting, client success, training, and support for fire and EMS agencies in the U.S. and Canada. He possesses deep product knowledge across the First Due suite, including Web Responder, Command, Mobile, Pre-planning, Hydrants, Training, Prevention, Events, and Activities. In addition to his work at First Due, Ronny serves as a Captain at Central Kitsap Fire & Rescue, contributing over 27 years of fire service experience. His leadership background includes roles such as Lieutenant, Apparatus Operator, and Union President for Local 2819-Central Kitsap Bargaining Units. Ronny is a regular presence at key industry events like FDIC and FRI, where he represents First Due and strengthens relationships with agency partners. His dual expertise in public safety operations and SaaS product management positions him as a trusted voice in the fire and EMS technology space.

Kyle Nelligan

Client Success Manager
FIRST dUE
Based in Wilmington, North Carolina, Kyle Nelligan has been with the Wilmington Fire department for 8 years. Before joining the Fire Service, Kyle spent six years working as a teacher/administrator. These skills and experience have been invaluable in his role as a Client Success Manager with First Due. Kyle loves finding unique ways for clients to utilize First Due to improve their effectiveness and ensure that crews return home safe from every call.

Hala Bennmoussa

Product Marketing Manager
FIRST dUE
Hala Benmoussa combines her public health and nursing background with a deep understanding of healthcare systems to enhance patient outcomes through technology. Her expertise bridges the gap between advanced technological solutions and the practical needs of public safety organizations. As a Product Marketing Manager at a leading software company, Hala focuses on promoting innovative solutions that empower public safety agencies. She utilizes her extensive knowledge to craft effective marketing strategies, communicating the value and impact of these solutions to the relevant audience.

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