Departments often lose ISO credit not because the work wasn’t done, but because it wasn’t documented correctly. Missing training records, incorrectly categorized activities, incomplete pre-incident plans, or gaps in response data can quietly reduce a department’s ISO score and prevent valuable training hours from counting during an audit.

In this session, Mike Morash, Regional VP at ISO, and Amanda Champion, VP Business Strategy – Training RMS & LMS at First Due, will walk through the most common mistakes departments make during ISO audits.

Drawing from real audit experience across departments nationwide, they’ll explain exactly what auditors look for, where departments most often lose credit, and how proper documentation and modern training tracking systems help ensure activities are categorized correctly and counted toward your ISO score.

You’ll leave with a practical playbook for preparing your department for future ISO audits — and ensuring the work your team is already doing receives the credit it deserves.

Key Takeaways:

✅ Learn the most common mistakes departments make during ISO training audits and how they lead to lost credit.

✅ Understand the documentation, reports, and records ISO auditors expect to see during compliance reviews.

✅ See how incorrect tagging, incomplete narratives, or improper facilities can prevent training hours from counting.

✅ Discover how gaps in apparatus testing records, response time data (CAD), mutual aid documentation, and pre-incident plans impact ISO scoring.

✅ Learn practical ways to organize and centralize training documentation so your department stays audit-ready year-round