Closing the Compliance Gap: A Modern Strategy for ITM Reporting, Visibility, and Accountability

Fire protection systems can only protect communities when inspections, testing, maintenance, and reporting are consistently completed. Yet, many agencies still lack clear visibility into whether critical compliance requirements are being met.  For many, the challenge is the “missing middle” of ITM compliance: receiving reports on time, tracking deficiencies, and maintaining oversight across multiple systems with limited staff and disconnected workflows. Many departments still rely on paper records, spreadsheets, email, or legacy systems, while others hesitate to modernize, fearing disruption, added complexity, or increased workload.  Join us for a practical discussion on how modern ITM programs can streamline compliance management through improved reporting, automation, visibility, and coordination without increasing administrative burden. Explore real-world challenges agencies face in managing inspections, deficiencies, and reporting workflows, along with practical strategies for improving accountability, operational efficiency, and public safety through connected, simplified ITM processes.

Key Takeaways:

✅ Understand the reporting and visibility gaps impacting ITM compliance.  

✅ Identify challenges caused by paper, email, and disconnected workflows.  

✅ Learn practical strategies for simplifying ITM modernization.  

✅ Explore how connected ITM workflows improve compliance, accountability, & operational efficiency.

Featuring

Eric Kaphingst

Account Executive
FIRST dUE
Eric Kaphingst is an Account Executive at First Due, where he partners with fire departments and public safety agencies across the country to implement modern solutions for pre-incident planning, incident reporting, asset management, and operational readiness. With a background in construction, real estate development, and building public-private partnerships, Eric brings a practical, solutions-focused approach to helping departments leverage technology to better serve their communities.

Mike Gority

Solutions Consultant
FIRST dUE
First Due Solutions Consultant Mike Gority has been in the Fire/EMS industry for 30 years, first as a career Firefighter/Paramedic in the Tampa Bay area of Florida, then later as EMS on the Oregon Coast. Mike is a field-tested expert in the areas of data management and analysis, EMS operations and training, GIS education, and Fire/EMS Software in general.

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