First Due: Step-by-Step Guide to Establishing an ITM Program

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Step-by-Step Guide to Establishing an ITM Program

Launching an ITM program without clear structure can quickly lead to manual tracking, inconsistent follow-up, and fragmented occupancy records.

This step-by-step guide helps AHJs build a strong ITM foundation from day one, including scope, governance, submission requirements, and deficiency-to-closure workflows.

Evaluating Your ITM Platform

This checklist helps departments evaluate whether their ITM platform supports structured workflows, unified occupancy records, operational readiness, and long-term compliance.

From Reporting to Enforcement

This one-pager defines what modern, connected ITM should deliver, from structured workflows and unified occupancy records to integrated prevention and response.

5-Step Guide to Confident NERIS Reporting

The NFIRS to NERIS shift revealed vendor readiness gaps. Explore our 5-step guide to evaluate real-time reporting performance, identify issues, and determine next steps.

NERIS Vendor Checklist

Evaluate if your RMS vendor is ready for the NFIRS-to-NERIS transition. The NERIS Vendor Checklist highlights key capabilities — from automation to data visibility — to ensure a seamless, future-ready experience with First Due.

Advanced Data Insights

In this one pager, explore how Advanced Data Insights helps Fire and EMS leaders unlock powerful operational and clinical reporting.

Fire & EMS Solutions for Federal Agencies

Explore how the First Due platform streamlines operations, enhances preparedness within a secure, cloud-based environment designed to meet FedRAMP requirements.

Health & Wellness

Discover First Due’s Health & Wellness Solution—designed to help Fire and EMS agencies support the overall well-being of their personnel.

Canadian Solution Guide

The end-to-end guide on the First Due's Fire & Paramedicine solutions for Canada. Learn more how the First Due platform works and explore all the biggest features included within the suite.

Inspect, Test, Maintain

The fire prevention solution for AHJs to drive compliance & manage service providers.

2025 NERIS Readiness Report

Discover how over 500 fire agencies are gearing up for the critical transition from NFIRS to NERIS. This report provides a snapshot of the industry, offering insights into where fire departments stand with the transition.

EMS Software Transition Checklist

The end-to-end guide on the First Due's EMS solutions. Learn more how the First Due platform works and explore all the biggest features included within the EMS suite.

EMS Solution Guide

The end-to-end guide on the First Due's EMS solutions. Learn more how the First Due platform works and explore all the biggest features included within the EMS suite.

First Due for Law Enforcement

Streamline law enforcement operations with First Due’s innovative scheduling platform. Manage shifts, trades, payroll, and personnel effortlessly—all in one place.

Incident Command

In this data sheet, discover how to streamline critical incident management with First Due's incident command board, enabling Incident Commanders to swiftly allocate and track resources.

Upgrade to Reliable Fire & EMS Scheduling Software

Read how First Due transformed Texas City's scheduling process with a cloud-based platform designed for automation, transparency, and real-time insight.

First Due Solution Guide

The end-to-end guide on the First Due's Fire solutions. Learn more how the First Due platform works and explore all the biggest features included within the Fire suite.

First Due Fire Investigations

In this data sheet, explore how First Due Fire Investigation product helps investigators manage cases and streamline documentation.

First Due & Central Square

Explore this overview of how First Due integrates seamlessly with Central Square CAD. Learn more.

Events & Activities

We know you're busy. First Due organizes it: fully configurable activity tracking, powerful notifications, automations and more.

Training

Keep you crew's training and certifications up to date. Structured training classes, code imports, detailed training plans and instructor management. Learn more.

Hydrants

Take control of your hydrants. Powerful hydrant management, checklists, NFPA color standards and more.

Data & Analytics

Powerful out-of-the box and ad-hoc systemwide reporting functionality to show the data you need, when you need it. Learn more.

ePCR

Next-Gen ePCR - NEMSIS Compliance, powerful enterprise functionality, deep configurability and more.

First Due & First Arriving

Access your information on Fire Systems coming from First Arriving in First Due during response, inspections and pre-planning.

Customer Stories

In this data sheet, explore how First Due Pre-Incident planning re-imagines information behind emergency preparedness from the ground up...

Fire Software Transition Checklist

Read more about the mission critical must-haves of the next generation of Fire & EMS Software.

Assets & Inventory Management

For the first time, truly connect your vehicles and equipment to the rest of your organization. Take advantage of best of breed...

First Due & TCE

Explore how First Due and TCE partner to deliver to the minute code compliance information during inspections and at the time of response. Learn more.

Scheduling & Personnel

Bring your Fire Agency's Staff Management into the 21st century. Take advantage of best of breed scheduling...

NERIS

Fire Incident documentation has never been easier. Drive compliance through accessible field tools, automation, and analytics.

Mobile Responder

In this data sheet, explore how First Due Pre-Incident planning re-imagines the way First Responders...

Fire Prevention

In this data sheet, explore how First Due Inspections re-imagines the next generation of Fire Prevention workflows...

Community Connect

In this data sheet, explore how First Due Community Connect re-imagines the way that residents and business owners...

First Due Pre-Incident Planning

In this data sheet, explore how First Due Pre-Incident planning re-imagines information behind emergency preparedness from the ground up.