Brentwood put pre-plans on a map for faster on-scene clarity
Brentwood Fire & Rescue (TN) turns annual company inspections into map-based pre-plans—so crews can find Knox Boxes, alarm panels, and key hazards faster from any device.
"It’s really nice to be able to pull it up on my phone and see on a map… where the Knox box is—or where the fire alarm panel is. It’s definitely made it quicker on that initial on-scene arrival."
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Measurable impact
500
500 Commercial Occupancies Pre-Planned Annually
30,000+
30,000+ Training Hours Tracked
5
5 Stations Running Digital Apparatus Checks
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The Story
Background
Brentwood Fire & Rescue serves a fast-growing community south of Nashville where crews respond to everything from routine alarms to complex incidents in large commercial occupancies.
The department leaned into a simple operational idea: turn annual, company-level inspections into continuously updated pre-incident planning.
Challenge
Before First Due, pre-plans lived in paper binders and static forms. Updates happened infrequently, and details like the location of Knox Boxes or fire alarm panels were hard to interpret under pressure.
Crews needed pre-plan information that was visual, current, and accessible on scene—especially for buildings they don’t visit often.
Solution
Brentwood combined company-level inspections with First Due Pre-Incident Planning map features, building pre-plans as part of the annual inspection process across the city.
Officers can place key objects (e.g., Knox Boxes, FDCs, alarm panels, entry points) on a map so responders can see exactly where they are, right from a phone or station tablet.
Beyond pre-planning, the department also documents training in First Due and uses Assets & Inventory to run daily, weekly, and monthly apparatus checks with compartment-level checklists.
Results
Pre-plan information is now available on scene as a map-based view that speeds the initial arrival and helps crews locate critical items faster.
The department builds and refreshes pre-plans across approximately 500 commercial occupancies each year as part of its inspection rhythm.
Brentwood also tracks training and standardizes apparatus readiness checks across five stations using customizable in-app checklists.
About
Brentwood Fire & Rescue
Quick facts
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See how Pre-Incident Planning becomes actionable—before you arrive
First Due Pre-Incident Planning brings inspections, mapping, and operational intelligence into one place—so crews can access critical location-based details (like entry points, Knox Boxes, FDCs, and alarm panels) right from their phone.
I’ve never had access to that before. Now I can look at the map right there on my phone.
Inspection-driven planning: Brentwood integrates pre-plan updates into annual company inspections across approximately 500 commercial occupancies.
In their own words:
- Which First Due modules does Brentwood use most?
- The department relies on incident reporting and uses pre-planned inspections heavily. It also enters training into First Due and uses the platform to support readiness checks.
- How are you using Training today?
- Training is primarily used for documentation after the fact—logging hours and sessions once training has happened, with occasional use for upcoming sessions.
- What’s the biggest difference with Pre-Incident Planning compared to the old system?
- The map-based experience. Instead of “boxes you filled out,” crews can place objects on a map and use it as a visual reference under pressure.
- How does pre-planning connect to inspections?
- Inspectors add pre-plan details while completing annual company-level inspections, and the department continues refining how the two workflows interact.
- Can you describe a real on-scene use case?
- When arriving at an unfamiliar building, officers can pull up the pre-plan map and quickly locate Knox Boxes and alarm panels—saving time in the first minutes on scene.
- How is Assets & Inventory working for apparatus checks?
- The department uses it daily, weekly, and monthly. Weekly checks walk every compartment and item, with most crews using phones and station tablets when needed.
- What do you like about checklist management?
- Customization is easier. As equipment changes, a designated owner updates the checklist so checks stay aligned with the current rig layout.
- Any feedback for First Due on training and customer success?
- Clearer implementation guidance for training workflows and a consistent client-success cadence would help departments stay current on fast-moving releases.
Ready to modernize your department?
See how First Due can help you keep critical pre-plan information current—and accessible when it matters most.
