Campbell County consolidated four tools into one field-ready platform
Campbell County Fire Department (WY) used a statewide RMS contract change as a forcing function to consolidate scheduling, response, reporting, training, and prevention workflows into First Due.
"One of my big pieces was having it all under one roof… it saves a lot of time and it’s effective."
Measurable impact
4
4 Tools to 1 Platform
2
Inspections 2X as Fast
12
12-Month Core Module Expansion
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The Story
Background
Before First Due, Campbell County Fire Department’s core workflows were spread across multiple tools—including separate systems for scheduling, response, RMS, and LMS.
Challenge
The department needed a field-user friendly approach that reduced fragmentation, simplified change management, and could scale across operations, prevention, and training without adding administrative burden.
Solution
Implementation started in January 2024 and expanded intentionally across modules including Scheduling, Mobile Responder, Incident Documentation/Reporting, Training/LMS, Fire Prevention/Inspections, and Incident Command boards built internally.
Results
Prevention shifted from triplicate paper inspections plus back-at-station re-entry to iPad-based inspections in the field with immediate email delivery and easier re-inspection scheduling—reducing duplicate work and helping teams do more in the same amount of time.
About
Campbell County Fire Department
Quick facts
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Make prevention work faster—without doing it twice
First Due Fire Prevention (Inspections) workflows help inspectors complete inspections in the field, capture consistent data, and deliver results immediately—so prevention teams can spend less time on paperwork and more time reducing risk.
In their own words:
- What kicked off your search for a new platform?
- Wyoming had a contract with a vendor that was going out of business, and the department used that moment to plan for long-term success.
- What were you trying to solve operationally?
- Field usability and consolidating as many components as possible under one roof to reduce fragmentation.
- What did your software stack look like before First Due?
- Separate tools for scheduling, response, RMS, and LMS, making change management and training difficult.
- Where did you start with First Due?
- Implementation started in January 2024, and the department went live in the reporting module in March 2024.
- Which modules are you using today?
- Scheduling, Mobile Responder, Incident Documentation/Reporting, Training/LMS, Fire Prevention/Inspections, and Incident Command boards.
- What changed with inspections after Fire Prevention workflows?
- Inspectors stopped doing double work and now complete inspections on iPads, reschedule re-inspections, and email results immediately.
- Are you building Incident Command boards yourselves?
- Yes—boards are intuitive to configure with support documentation at a basic user level.
- What are you most excited about next?
- AI and analytics to get insights without becoming report-building experts.
Run your entire operation in one place
See how First Due helps departments consolidate tools, simplify field workflows, and unlock faster insights—without adding administrative burden.
