Customer Success Story

Center Point Fire District

Center Point Fire District consolidated scheduling, reporting, hydrants, and responder workflows into a single platform.

"It’s all in one location and it’s sharing the data — we’re not having to go hunt for the information."
Chris Free
Deputy Fire Marshal

Operational Impact & Key Outcomes

24 Hour QA/QI Feedback Cycle

Documentation feedback now occurs within the same shift or inside 24 hours.

15 Minute EMS Report Completion

AI‑assisted workflows reduce documentation time from nearly an hour.

100 Responders On Platform

The entire department operates on one connected platform.

The Story

Background

Center Point Fire District serves communities across northeastern Jefferson County, Alabama.

Challenge

Operational data was distributed across different systems which made it difficult to find critical information quickly.

Solution

The district adopted First Due across response, inspections, hydrants, and EMS documentation workflows.

Results

Crews gain faster access to response information while QA/QI review cycles happen within the same shift.

About

Center Point Fire

Center Point Fire District provides fire suppression, EMS transport, and rescue services in Jefferson County, Alabama.

Quick facts

AGENCY NAME
Center Point Fire District
AGENCY TYPE
fire and EMS
LOCATION
Center Point, AL
PERSONNEL
100
STAFFING
career
POPULATION
34000
STATION COUNT
4 stations
APPARATUS
10 vehicles

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Put hydrants and fire flow on one screen

Mobile Responder surfaces hydrants, pre-plan context, and response data for crews in the field.

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"The hydrants — it’s all on that one screen."
Chris Free

In their own words:

  • What modules are used?
    • Most operational modules including inspections, hydrants, and incident reporting.
  • Where is the biggest efficiency gain?
    • Staff no longer need to hunt across systems for information.
  • How does it help crews during response?
    • Hydrant and fire flow data are available on a single screen.

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