El Paso consolidates systems and speeds ePCR closeout with AI
El Paso Fire Department consolidated nearly 10 disconnected tools into First Due, then used operational data and AI to reduce ePCR closeout time and increase visibility into hydrant and pre-plan progress across the organization.
"We’ve seen a 14% decrease in the amount of time it takes to close off an ePCR."
Operational Impact & Key Outcomes
14% Faster ePCR Closeout
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10 Systems Consolidated Into 1
Real Time Dashboards
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The Story
Background
Before First Due, El Paso Fire Department’s digital ecosystem relied heavily on paper supported by a fire records application and scattered point solutions, with Microsoft Forms acting as a bridge to quantify checklist data.
Challenge
End-of-month checklists were completed, scanned, and sent off, but the information often became inaccessible and unused. Operational data existed, but it wasn’t searchable, reportable, or actionable across the department.
Solution
EPFD adopted First Due to consolidate nearly 10 systems (paper processes and software) into one platform, expanding module by module across ePCR, Assets & Inventory, hydrants and building pre-plans, and scheduling.
Results
EPFD measured a 14% reduction in time-to-close ePCR documentation with AI support. Work order boards improved asset and maintenance visibility, and hydrant and pre-plan progress is now tracked in BI dashboards refreshed every six hours, providing city-to-battalion-to-station transparency.
About
El Paso Fire
Quick facts
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Turn ePCR documentation into time saved without shortcuts
First Due ePCR is built for fire and EMS documentation workflows—highly configurable, NEMSIS-compliant, and designed to reduce reporting friction for crews in the field.
In their own words:
- What did your systems look like before First Due?
- A paper-heavy process with a fire records application and other disconnected tools; Microsoft Forms helped bridge paper checklists to quantifiable data.
- What was the real cost of paper processes?
- Checklist data was scanned and stored without review, meaning valuable operational data was effectively wasted.
- Why did consolidation matter if budget didn’t immediately go down?
- Consolidation enabled visibility into costs and trends, like lifecycle spend on apparatus and PPE sizing distribution for ordering.
- What has had the biggest impact on the EMS side?
- ePCR—because roughly 80% of call volume is medical and documentation speed and quality directly affect operations.
- What advice would you give to agencies adopting AI?
- Lean into it with realistic expectations; it’s about saving time and improving presence and documentation quality while meeting billing and compliance needs.
Ready to modernize how your department works?
See how First Due can consolidate operations, improve visibility, and help teams document faster with a platform built for Fire & EMS operations.
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