Greer Fire Department built a seamless all-in-one workflow from pre-plans to QA/QI
Greer Fire Department started with pre-incident planning and inspections, expanded module-by-module into scheduling and asset management, then turned on AI to help QA/QI reviewers focus on what matters most.
"Everything that we do—all the modules we have—they just make our workflow seamless."
Measurable impact
Drag-and-drop
Drag-and-Drop Shift Changes
One
One Place for Asset Health
AI
AI-Flagged QA/QI Reviews
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The Story
Background
Greer Fire Department began looking for software to support pre-plans and inspections in 2016—the kind of foundational work that keeps crews safer. As First Due expanded, Greer’s needs expanded too, and the department continued adding modules over time.
Challenge
Fire and EMS operations change hour-by-hour. People call out, vacancies pop up, and assignments shift—changes that can cascade into overtime visibility, payroll accuracy, and coverage confidence. Greer needed scheduling and operations tools that matched the pace of the job, not rigid workflows.
Solution
By consolidating modules in First Due, Greer built a connected workflow where schedules can be adjusted quickly (including call shifts and vacancy filling), overtime visibility supports smarter decisions, equipment checks and maintenance history support readiness, and QA/QI reviewers can use AI to highlight protocol-relevant areas in reports.
Results
With everything in one platform, Greer treats operations as a single operating picture instead of separate software problems. Scheduling becomes drag-and-drop and more fluid, asset health is visible through age, checks, and work-order history, and QA/QI review shifts from reading every report end-to-end to focusing on what’s flagged. The intent of AI is to focus human attention where it has the most impact.
About
Greer Fire Department
Quick facts
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Make scheduling as fluid as the job
When staffing changes happen constantly, the schedule can’t be stuck in a rigid workflow. First Due’s Scheduling & Personnel module helps agencies manage vacancies, trades, overtime, and compliance with a modern drag-and-drop shift board.
In their own words:
- Why was Greer looking for new software in the first place?
Greer was initially looking for software for pre-plans and inspections in 2016—and from there, as First Due expanded, so did their needs. - What happened after you started with pre-plans and inspections?
The department expanded into scheduling, assets management, and additional modules. - Is there one module you use the most?
Day in and day out, they use the whole program altogether—all the modules make the workflow seamless. - How does having everything in one place change preparedness?
With assets, the department manages equipment. With scheduling, they can plan rotations out as far as the next year. With pre-fire plans and inspections, fire marshals can see hazards. - What did you use before First Due for scheduling?
CrewSense. - What makes scheduling easier now?
It’s easier because they can drag and drop and be more fluid—because the fire service is fluid. - Where have you seen time or cost savings?
On the asset side, they can track equipment age and checks and use work-order boards for trucks to see what’s consistently happening. On scheduling, they can see overtime and open positions and make moves based on that. - What are you most excited about with AI?
AI is implemented into QA/QI so reviewers focus on areas that need attention based on call type instead of reading every report. - How do you expect AI-supported QA/QI to change outcomes?
It helps increase patient care by checking against current protocols and medical direction and improving training for employees. - Where else would you like to see AI help?
Assets—AI insights that help improve asset management, streamline processes, and support adoption by making checks as simple as possible for firefighters.
Bring every part of your operation into one workflow
See how First Due connects scheduling, assets, pre-plans, inspections, and AI-enabled review—so your team spends less time chasing information and more time staying ready.
