Hutchinson Fire Department shifted from manual reporting to on-demand insight
Hutchinson Fire Department modernized incident documentation and reporting so leadership can answer accreditation and performance questions faster with less manual work.
"The ad hoc reporting functionality is amazing… it’s very user friendly—and that’s what I appreciate."
Measurable impact
3
Automated Accreditation Reporting
1
Hours Saved Every Day
1
Self-Service Reporting Hub
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The Story
Background
Hutchinson Fire Department runs a data-driven operation where accreditation documentation, weekly and monthly reporting, and annual reporting all depend on accurate incident and performance data.
The department needed a platform that could support modern incident documentation while keeping reporting workflows practical for everyday use.
Challenge
As the department prepared for the transition to NERIS, its previous system was not positioned to support the requirements ahead.
Reporting workflows were difficult and manual—often requiring trial-and-error table selection that didn’t always align with what the department was trying to measure.
Solution
After reviewing multiple options, Hutchinson chose First Due primarily for its reporting capability, including built-in reports and flexible ad hoc reporting.
Post go-live, the department began using dashboards, incident reporting, scheduling, and ePCR early in the rollout while continuing to expand adoption across the platform.
Results
Ad hoc and turnkey reports now support weekly, monthly, and annual accreditation reporting without rebuilding the same reports repeatedly.
For leadership, reporting is more transparent and consistent with department goals—helping answer new questions faster while reducing manual steps.
About
Hutchinson Fire Department
Quick facts
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Make reporting a self-service workflow—not a weekly rebuild
First Due Data & Analytics gives departments the flexibility to run turnkey reports for standard needs, then pivot to ad hoc reporting when leadership asks a new question—without relying on spreadsheets or complex workarounds.
Hutchinson uses reporting to support weekly, monthly, and annual accreditation deliverables—making speed, clarity, and consistency non-negotiable.
In their own words:
- What’s your role at Hutchinson Fire Department?
- Administrative analyst, focused heavily on accreditation and regular reporting—weekly, monthly, and annual—along with administrative duties.
- Why did you start looking for a new software platform?
- The transition to NERIS; the prior program was not going to support the change, so the department needed a replacement.
- What made First Due the best fit compared to other options?
- Sophisticated functionality and a large built-in reporting module aligned with the department’s reporting and statistics needs.
- Which capability has had the most impact so far?
- The reporting module, including both canned reports and ad hoc reporting.
- What stands out about ad hoc reporting?
- The ability to create a customized view—seeing what you want to see—and combine it with a large library of ready-to-use reports.
- What was reporting like before First Due?
- More difficult and manual, often relying on trial-and-error selection that didn’t match the department’s measurement goals.
- How would you describe the experience now?
- More transparent, easier to build, and very user friendly.
- Most important question—what’s your favorite firehouse meal?
- Loco Moco.
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