Jonesboro unified dispatch-to-report workflows in one platform
Jonesboro Fire Department (AR) replaced fragmented tools with First Due, giving crews one consistent workflow from dispatch to the final run report.
"When we get in the rig, we have the iPad pops up… and then all the way through the end of the call, we have the same software to do our run reports — it’s been a seamless experience."
Measurable impact
1
1 Hour Saved Per Shift
3–4
Mulitple Programs Eliminated
10
Seamless User Experience from Pre-plan to Call Completion
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The Story
Background
Jonesboro Fire Department needed a modern platform that could keep up with the pace of daily operations — without forcing crews to bounce between different tools.
Challenge
Before First Due, the department relied on multiple systems for training, response, and incident documentation. That meant extra logins, duplicated work, and a broken workflow — especially on days with high call volume.
Solution
The department adopted First Due to bring key operational modules under one roof. Today, crews can start with response on the apparatus and finish with incident reporting in the same ecosystem.
Results
Crews get incident context en route on the iPad response view, then complete documentation in the same system after the call — reducing friction and keeping everyone from line personnel to chiefs working from the same platform for record keeping and operational visibility.
About
Jonesboro Fire Department
Quick facts
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Give every responder the same picture — instantly
First Due Mobile Responder puts the critical incident context crews need right on the device they already use — helping teams get aligned faster, reduce confusion en route, and keep the workflow moving from response through reporting.
In their own words:
- What inspired your agency to search for a new system — and choose First Due?
- The department wanted one platform for all the different modules — getting it all under one roof.
- Where has First Due made the biggest impact?
- Crews see response information on the iPad and use the same software through the end of the call to complete run reports.
- Who does this impact the most?
- It impacts everyone from line personnel to chiefs for training evaluations, record keeping, and asset management.
- Roughly how much time does it save you?
- On an average of about 10 calls per shift, it may save about an hour a day.
- What’s the first thing you look at when you start your shift?
- Scheduling and the shift board to ensure everyone is in the correct riding spots, then the schedule to map out the day.
- Did First Due replace other tools?
- Yes — the department eliminated about three to four different programs by moving to First Due.
Ready to unify your operation in one platform?
See how First Due can help your department streamline response, reporting, scheduling, and more — with one login, one workflow, and one source of truth.
