York Area United Fire & Rescue replaced siloed tools with one operations platform—without duplicate entry
York Area United Fire & Rescue consolidated scheduling, inspections, pre-plans, and asset checks so command staff and crews could move faster, with fewer broken integrations and less manual work.
“Some of the biggest things is not having to do duplicate entry… [and] APIs that would break frequently.”
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Measurable impact
~4,200
A Consistently Busy Fire Department
One
First Due Replacing Siloed Tools
2022
Implementation Start
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The Story
Background
York Area United Fire & Rescue (YAUFR) is a regional combination department in York County, Pennsylvania, operating across five stations in a busy service area. The department needed tools that matched how firefighters work—reliably, quickly, and without unnecessary administrative overhead.
Challenge
Before First Due, key workflows lived in separate systems. Scheduling ran through an outside vendor tool, while pre-plan and mapping data required repeated upkeep across platforms. Hydrant layers, map icons, and shift information had to be maintained in multiple places, often relying on integrations that could fail.
Overtime callbacks for shift vacancies were also manual, requiring paper lists, call logging, and extra effort—often while multitasking or in the middle of the night.
Solution
YAUFR implemented First Due at the end of 2022 and focused on day-to-day workflows that needed reliability and speed: Scheduling & Personnel, Training, Assets & Inventory for mobile-first apparatus checks and work orders, and Inspection + pre-plan workflows that allow officers to update pre-plans during the same event as an inspection.
Results
With a single platform, YAUFR reduced duplicate entry, decreased reliance on fragile integrations, and improved follow-through on operational tasks. Automated scheduling workflows help command staff identify and fill vacancies faster, while mobile checks make it easier for crews to document work at the apparatus as it happens. The department continues refining configuration so the system reflects how the organization speaks and operates, improving adoption.
About
York Area United Fire & Rescue
Quick facts
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Modernize staffing without the late-night scramble.
With Scheduling & Personnel, departments can automate vacancy detection, callback workflows, and the day-to-day schedule visibility that crews rely on — without duct-taped integrations.
You can spend hours trying to fill an overtime shift…
YAUFR previously managed overtime callbacks with a paper list and manual logging — now staffing workflows live in one system.
In their own words:
- How long have you been using First Due?
- Since the end of 2022.
- What was the biggest difference between “before” and “today”?
- Eliminating duplicate entry and reducing reliance on integrations that would break.
- What did scheduling and staffing look like before?
- Scheduling was in a separate vendor tool, and overtime callbacks were handled manually with paper lists and logging.
- Can you quantify the time saved on overtime callbacks?
- Not precisely—callbacks often happened while multitasking or at 3:00 a.m.—but automation drastically reduces the effort.
- How do you use the Training module?
- To track hours, organize training for ISO/accreditation and program appraisals (tech rescue, hazmat), and push vetted training resources to crews.
- How has Assets & Inventory been received by crews?
- Crews can log checks at the apparatus instead of doing a paper note-and-later entry process.
- What’s been a standout workflow improvement for officers?
- Conducting an inspection and updating a pre-plan in the same event, without needing multiple devices or windows.
- Why does customization matter?
- Small changes—like field names—make the system feel native to how firefighters talk and work, improving adoption.
Ready to consolidate your operation?
See how First Due can help your agency replace siloed tools with one platform for staffing, training, assets, and more.
