First Due’s AI-Powered Innovation in Fire and EMS Earns Second Consecutive Recognition on Fast Company’s “Next Big Things in Tech” List

First Due, the leading end-to-end software platform for Fire and EMS, has once again been named to Fast Company’s Next Big Things in Tech list. The annual list recognizes groundbreaking technologies that redefine industries and create measurable real-world impact, with this year’s recognition highlighting First Due’s advancements in artificial intelligence.

At the center of this achievement highlighted by the team at Fast Company are First Due’s AI-powered incident documentation capabilities — transformative tools that enable first responders to complete reports in seconds using natural speech. This breakthrough reduces administrative burdens, improves data accuracy, and represents a major leap forward in bringing AI to the front lines of emergency response. The technology is part of First Due’s broader mission to modernize Fire and EMS operations through intelligent automation and real-time data insights.

“We frame what AI can offer agencies as a ‘robot rookie’ — an assistant that never tires, never forgets, and always supports responders in doing what matters most: protecting their communities,” explains Matt Mullen, Director of AI Strategy at First Due. "Central to our mission in bringing purpose-built AI into the hands of those who serve on the front lines. This recognition by Fast Company affirms that leadership and our commitment to continuous innovation.”

AI now enhances core elements across the First Due platform. Incident documentation is streamlined through natural language processing, while AI-powered quality assurance applies NFPA and NEMSIS standards to ensure accuracy and compliance. AI Scheduling Intelligence fills shifts and assignments automatically according to agency rules. AI-driven analytics processes operational data to support leadership in gaining more powerful insights from agency data, and AI Assist provides in-platform guidance and streamlined product onboarding.

With the goal of building AI features into every aspect of the company’s end-to-end platform, First Due is continually expanding what is possible for fire and EMS operations. From Fire Incident Documentation (NFIRS/NERIS), ePCR, Scheduling, Support and Implementation to Pre-Incident Planning, Fire Prevention, ITM, Scheduling and Personnel, Assets and Inventory, Command, Data and Analytics, Training and Learning Management, Events and Activities, Community Connect, and Health and Wellness, the team at First Due remains dedicated to delivering next-generation capabilities where first responders need them most.

For more information about First Due’s AI initiatives and innovations in public safety technology, visit www.firstdue.com.

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About First Due

First Due is the leading end-to-end software platform for Fire and EMS, connecting every aspect of emergency response from prevention to incident command. Trusted by hundreds of agencies across North America, the cloud-native platform powers incident documentation, fire prevention, scheduling, assets, training, and community engagement. With AI integrated throughout its ecosystem, First Due is redefining what is possible in public safety technology, helping first responders focus more on their mission and less on paperwork.

Media Contact:

Ron Kanter
Head of Marketing
First Due
+1 (516) 874-5818 x 50
ron@firstdue.com

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