Delta County improved EMS documentation with custom ePCR built for medics
Delta County Ambulance District (CO) adopted First Due ePCR for a faster, more configurable documentation workflow—so crews spend less time navigating the screen and more time on patient care.
"We can really go in and focus on our patient care and spend less time navigating the system."
Measurable impact
3660
3,660 911 Responses Documented
2
2 Stations Providing 24/7 Coverage
1
1 Intuitive ePCR Workflow
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The Story
Background
Delta County Ambulance District serves a wide rural footprint in western Colorado, providing ALS and critical care transport across the district.
Challenge
The district needed a next-generation ePCR that was more customizable than legacy tools and simple enough for crews to move fast in the field without fighting the interface.
Solution
DCAD started with First Due ePCR and leaned into configuration—tailoring fields and workflows where unique, enabling dynamic reporting, and using intuitive navigation to reduce cognitive load.
Results
Crews described the experience as intuitive, with strong adoption and less time spent clicking through the system—freeing attention for patient care and producing cleaner, more specific documentation.
About
Delta County Ambulance District
Quick facts
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Explore First Due ePCR
First Due ePCR is built for fast, compliant EMS documentation—with deep configuration so your reports match your protocols and your workflow.
In their own words:
- What made DCAD start looking for new ePCR software?
- They wanted a more modern, usable ePCR and had been searching for a better option for some time.
- What stood out immediately about First Due ePCR?
- Customization—DCAD can configure fields and workflows to match how the agency operates.
- Why does customization matter in EMS documentation?
- Reports need to be specific and dynamic; better fit improves the clinical record and downstream reporting.
- How did the team respond to the rollout?
- Adoption was strong with little to no issue getting the agency on board, and people were excited because it’s simple to navigate.
- What changed day-to-day for crews?
- Less time navigating the system and more time focusing on patient care.
- How would you describe the overall user experience?
- Intuitive and low-stress—documentation feels easier and takes pressure off crews.
- What modules are next for DCAD?
- Pre-planning first, then expanding into additional First Due modules over time.
Ready to simplify EMS documentation?
See how First Due helps agencies document faster, configure smarter, and scale into an all-in-one platform.
