Customer Success Story
Timber Mesa Fire & Medical District
Timber Mesa Fire & Medical District uses reporting, scheduling, and inventory data to guide daily decisions.
"Usually they say, Wow, I’ve never had this information before."
Operational Impact & Key Outcomes
70% Reduction In Second‑Day IFTs
Scheduling changes dramatically reduced second‑day transport workloads.
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Six Months of Supply, Station by Station
Inventory workflows maintain a six‑month supply across stations.
Executive Data Insights
Custom dashboards provide immediate operational insight.
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The Story
Background
Timber Mesa Fire & Medical District supports communities across Arizona’s White Mountains.
Challenge
Leadership needed faster access to reliable operational information across staffing and logistics.
Solution
The district built reporting dashboards, scheduling workflows, and inventory checks using First Due.
Results
Leadership now uses real‑time dashboards to guide staffing, logistics, and operational readiness.
About
Timber Mesa Fire
Timber Mesa Fire & Medical District provides fire protection and emergency medical response across communities in Arizona’s White Mountains.
Quick facts
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AGENCY NAME
Timber Mesa Fire & Medical District
AGENCY TYPE
fire and EMS
LOCATION
Show Low, AZ
PERSONNEL
99
STAFFING
combination
POPULATION
34500
STATION COUNT
5 stations
APPARATUS
19 vehicles
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Make your operational data usable
First Due reporting tools transform everyday activity into dashboards and insights leaders can act on.
"I use ad hoc reporting to create custom reports with the information leadership needs."
In their own words:
- What changed most with reporting?
- Leadership receives operational insights through dashboards.
- How did scheduling improve?
- Shift changes reduced second‑day transport workloads.
- How does inventory help?
- Weekly checks maintain a six‑month station supply.
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